Question about VZW, Asurion, and the exchange policy

blksprk · #1 (**permalink**) 08-31-2008, 11:43 AM

OK, long story short my 6800 too a swim in the toilet. I ordered my replacement from Asurion. Now my question is this: Does getting a replacement from asurion restart the 30 day... or is it 14 day exchange policy vzw offers(The one that lets you swap your phone for a different one if you dont like it)? My phone really did fall by accident, i just want a 6900 for the extra ram, screw the full keyboard.

**weedahoe** · #2 (**permalink**) 08-31-2008, 12:24 PM

VZW gives you a 30 day from the day you get your device but after that it is up to you to file insurance if applicable. Asurion gives you 14 days once you recieve your device if anything is wrong with it.

blksprk · #3 (**permalink**) 08-31-2008, 01:51 PM

i mean once i get the device from the insurance claim do i get another 30 days? i assume no but figured it was worth asking.

**weedahoe** · #4 (**permalink**) 08-31-2008, 06:16 PM

Your assumption is correct, no 30 days