how to get a new mogul

[leer125]

hey ive dropped my mogul a few times here and there and things have began to come loose not to mention scratched. I was wondering what would be the best way to get a new phone (yes i have insurance) my mogul is about half a year old. i heard of someone messing up there mogul and sprint trying to give them a touch instead of a mogul. anyways who should i call and what should i say is wrong with my phone to get a new one?

p.s.- once i return my phone to whoever, do i need to relock it and flash to a sprint rom? is there anyway they can tell its been messed with in any way.