I hate my MOGUL!!! HELP ME PLEASE... THIS DEVICE IS GIVING ME A HEART ATTACK

[wowthatisrandom]

Originally Posted by integra144

I am leaving Mogul. Sprint was not help they told me call Assurion Phone Insurance. Sprint SUCKS AT COSUMTER SERVICE. I was pretty much told after 30days if you are having problems regarding the phone either call insurance or the manufacturer. They used a car as an example, but I was like a car does not make you pay a monthly fee and tell you what phone/ oil you can and cant use. I should have recorded this conversation. In 9 months when my contract ends RUNNING back to Verzion even though it will cost me $50 more a month.

Anyways assurions is great!!! The rep said should would make a one time courtesy change to a BB 8330.


Random, but when I was VZW when the phone phone kept on having issues the rep at the store offered to switch me to another model. At Sprint the store could careless once you buy your phone. They either tell you a buy another phone or go to the repair center. Which I did to the Mogul when my 700wx was having issues. Paid $549. The repair center does not fix you phone, but just replace it. They then tell me to call Sprint CS myself. Sprint is great for everything else this is my first issue with them real issue not a small bill issue, etc. SPRINT SUCKS

wow idk how that works... clearly you had a ****ty rep... i have switched from the 6700 to the 700wx to the mogul to the 8830 to the 8330 all just by complaining on the phone usually get to retentions and they will take care of you... after saying all that i currently have the curve and a mogul...

mogul FTW no questions asked custom rom and off i went best thing since sliced bread... if i didnt need/want bbm i would get rid of this curve all together


for your needs a curve will be perfect for you... altho i dont love the browser the phone is very stable and very reliable unlike my 8830WE which i reset 15 times a day the curve has treated me pretty well.

Goodluck and sorry you had so much trouble with your mogul wish you could of stuck in there we are very friendly and love to help

[dajunjiet]

Originally Posted by integra144

I am not a power user, I just want a phone that works. Maybe I am not doing something right, everyone I talk to seems to love there phone. Then again those people tend to be computer savy. I went to Sprint and they want me to buy another device outright. I had the 700wx (no HTML email) and I was told the Mogul had a new OS so it was better and I bought the Mogul outright for $549 and now they want me to do it again for a Blackberry Curve $600. A bit to much in a 8 month period. I need to some help as I have another 10-12 months left on this contract

I REALLY NEED HELP!!!! I CANT TAKE IT ANYMORE. I have had this phones for 4 months. I AM ABOUT TO THROW THIS PHONE IN THE TRASH... EVEN A HOMELESS WOULDNT WANT IT. HELP ME PPC GEEKS. I thought I would get used to it. NO

I also have the task manager to exit application on the X button. Sprint told me that would help make it more stable, but no luck after I went home.

The Problems I am Having.
1. Devices freezes if left on over night or just randomly. MOST ANNOYING PROBLEM
2. Text Messages get dropped after performing a soft reset because device freezes.
3. Email can only sync every 5 minutes.
4. The device becomes sluggish for not apparent reason.
5. The device spazs when turning on and off because I responds to slowly.
6. No picture SMS (Sprints Fault)

Good Things
1. Love it after a soft reset which I would still run like that 10 min later.
2. Great phone if it would work
3. GPS with Google Maps

Why am I having so many issues. I have never customized ROM or anything and I bought this phone new from Sprint. I have ROM 3.35.651.2 dates 2/22/08 Radio 3.35.04 downloaded from Sprint. Only 2 programs installed Google Maps, and RDcalc Raven Digital (used on 700wx). And 2 emails set up AOL and GMAIL. I sync with Outlook Contacts, Calender, Notes. I have done hard resets multiple times and re flashed the ROM after downloading it from HTC Audiovox site. No help and both files were identical to Sprints.

Can anyone recommended me something? I talk to people with Blackberry and they say there device doesn't even have a soft reset since it doesn't freeze. I have to use this for another 10-12 months.

All I want is to:
Sync with Outlook 2007 (Contacts, Calender, Notes, Task)
A OK Web Browser
Text and Picture Messaging
Can Open Office Files
Email.
STABILITY thats all I want. Nothing more

Thanks

Okay, seems like your having some problems with your mogul.

lets address them issue by issue.

1. If your device freezes randomly, it is probably a defective device, or it could be that you only have 3% battery left with your bluetooth and wifi options on. Get a new device through insurance.

2. Unfortunatly, if your device freezes, the text messages will be lost on soft reset, if the application is not COMPLETLY closed before the freeze up occured.

2 a: go into the the "Memory" control panel under settings. close the inbox task.

3. Only syncs every five minutes? Open the mail application, go to options, go thru the steps, click on advanced every time it gives you that option until you get to the step where it will ask you how often do you want to sync.

4. Your device becomes sluggish because many applications are running. Go to the settings control panel and close applications you are not using.

If you have installed applications on your device, programs like Dashwire, or other Sync software, they can cause really slow operation as well.

5. It may be spazing because many applications are running and there is not enough memory available. Try going to the Memory control panel under Settings and close open programs.

Has your device ever spazed out after a soft reset and before running any programs?

6. Yup. No picture SMS. get over it. I had to. I still cry alone at night sometimes.

Windows Live Maps is the best GPS software, next to the Sprint Navigation. But i normally use Live Search to get addresses, and then call it into the Sprint navigation. Live finds stuff Google and Sprint don't find.