Refurbished

[manthony6567]

Hey i just got home today found my phone on my steps went and set it up the phone is refurbished it runs great and all but the speaker is bad it jus sounds horrible and it is so low do you think if i go back to the sprint store they will fix that ?

[sHockz]

take it to the sprint store, and express in explicit detail how unhappy you are at a level that exceeds 65 decibels. explain how it is an "outrage" that your new product was replaced with a used, previously broken product, and how since they still manufacture brand new ones, that is what they owe you.

[manthony6567]

lol nice i like the way you think lol

[sHockz]

me to lol

[manthony6567]

lolsz well yea defenatly ill do that but do you think i should go back to the service and repair or a official sprint store?

[InvincibleLiving]

do it at the sprint store first... people dont care how pissed you are over the phone.... but they certainly care when you're face to face and they have to deal with it.

[manthony6567]

yea imma give it a try because this is really redicioulus

[ETphoneHOME]

Usually if they have to replace your phone due to a defect or question in quality, they will give you a refurbished one. This is normal. Bring it back to the repair center so that it does not count towards your three a year replacement. Now if you bought a brand new phone and it came to you in a refurbished condition then you complain.

[gobmonster]

Originally Posted by ETphoneHOME

Usually if they have to replace your phone due to a defect or question in quality, they will give you a refurbished one. This is normal. Bring it back to the repair center so that it does not count towards your three a year replacement. Now if you bought a brand new phone and it came to you in a refurbished condition then you complain.

This is my problem, the sprint store near me refuses to call in for a refurbished model, they keep saying that the backorder is preventing them from getting me anything. When i call on the phone, sprint tells me that i have to pay 50 bucks for a refurb... this sucks cause the sprint store wants to give me a touch and i dont want it, but im running out of options and these refurb stories are scaring me to death.

[bakntyme]

Manthony:

Since I saw from your other posts that you are relatively young, let me give you a little advice that is a bit different from what some others here have said. Your best option is to go to an official Sprint Repair Center and calmly explain what happened, and that you are not satisfied with the replacement phone, and would like it replaced again. Also explain that if they do not have one in stock that you would like to keep this one until the replacement comes in so that you will at least have something to use; even though it is difficult to use because of the speaker, it is better than nothing.

You will get much better cooperation from the Sprint employees, as is true in any interaction you will have with other people, if you treat them with respect and calmly but clearly tell them what the problem is and what resolution you would like. Going in with loud demands will elicit the same reaction from them as it probably would from you, and most other people, in the same situation; they will become defensive and look for any way to "win" the battle you started.

As to refurbished phones as replacements: the phone that you had was not "brand new", it had been used also (by you). Devices that are received by the consumer as brand new obviously can develop problems as do refurbished devices. When I worked in retail (electronic specialty item but not phones), we considered the quality control of refurbished items to be greater than that of new ones, as the refurbished ones were actually individually tested by the techs; new ones were just assembled and packaged without individual testing.

The "three a year" replacement a previous poster referred to does not apply to defective phone replacements; there is only a limitation on how many times a phone will be replaced under the optional insurance coverage which applies to lost, stolen, or water damaged or physically damaged phones.