Sprint GPS problem

[mommasboy]

I did a search and couldn't find anything that really answered my question. I have the $30 vision pack and I'm having a problem with my Telenav. It keeps aking me for my credit card info. I called sprint and they verified to me that I have Free Gps, but they told me I needed to download there GPS. I told them I already had telenav and they told me it was the wrong one. They told me to look online and it said i need to go to my web browser type in "nav" and then follow the rest of the instructions. I tried this, but it keeps coming with an error. Is there really 2 different sprint GPS programs or is sprint giving me the run around. Thanks to anybody that can help me.

[timothydonohue]

i'm also having problems. i talked with a representative yesterday, and he set me up with sprint's navigation in addition to my unlimited data, for the same price i was paying before. however, when i launch sprint navigation, it says 'buy for a day, or buy for a month'. i call sprint's csr again, and they tell me to pay for it, and they'll make sure i'm not double billed. however, when i hit the 'buy monthly', it takes me to telenav's site, and wants my credit card info, which means i'd be paying two separate bills, and sprint wouldn't be able to do diddly about it. i don't want to do that, since my new plan should include sprint navigation already. i mean, it wouldn't break me, but 10 bucks is 10 bucks.

anyone else have this problem? what's the solution?

[Todd G]

I had the same problem and finally fixed it. It seems that when I tried out some of the different ROM's being offered by various persons on the web, my MDN got changed to a number other than my real cell number. Once I edited it back to the correct number, Nav worked!

[mattinky11]

I had this sdame problem a few weeks ago. The Telenav program IS the Sprint Navigation client. I had to call support and have them take navigation off my plan and then put it back on. Then you have to wait up to three days before you try to login to Telenav. Once I did this I didn't have any problems and its a nice service.

[dmaul3300]

Originally Posted by mattinky11

I had this sdame problem a few weeks ago. The Telenav program IS the Sprint Navigation client. I had to call support and have them take navigation off my plan and then put it back on. Then you have to wait up to three days before you try to login to Telenav. Once I did this I didn't have any problems and its a nice service.

I'm still confused myself after reading many different posts. The first time I loaded it, it said that it was $2.99 a day or $9.99 a month - i closed the application and then a few days later loaded it up and i havent seen the message since. With the NEW rom update including GPS - you would think they would include the gps program that people with vision plans that have GPS are supposed to use.

I emailed sprint customer service to try to get some clarification and here is the email.
----- Original Message ----- From: "Sprint Customer Solutions - eCare3" <ecare3@cc.sprintpcs.com>
To: "dmaul3300"
Sent: Wednesday, April 02, 2008 5:44 PM
Subject: Re: ID# 20080315011320 USC (KMM48287334I124L0KM)
Question: I just upgraded to the NEW rom 3.35 with the GPS update.
>
> I notice there is a Telenav icon in my program files. When I went to try
> it out it mentioned it was $2.99 a day or $9.99 a month. I closed the
> application and tried to open it one more time (I have NOT used it) to
> see if I get the same message and the message disappeared. I have a
> couple of questions. I have the ultimate vision pack for $30 which includes
> UNLIMITED GPS.
> 1. is Telenav FREE for me since I have the ultimate vision package.
> 2. Do I need to use Sprint Navigation for GPS instead of Telenav?
> 3. What is the difference between Sprint Navigation and Telenav?
> 4. Will I be charged for opening Telenav (the first time I opened it, it
> did mention I would be charged. If so, how do I cancel it. I will use the > Sprint Navigation or google maps
> 5. Do I need an EXTERNAL bluetooth GPS reciever to get GPS.
------------------------------------------------------------------------
Sprints response to me
> Dear dmaul3300,
> Thank you for contacting Sprint. I will be happy to assist you about the
> the Telenav and Sprint Navigation.
>
> Sprint Navigation and Sprint TeleNav are two separate services.
>
> TeleNav provides real time visual and audio GPS driving directions to
> guide a subscriber to their destination using their phone. It provides:
> Visual and audible turn by turn directions.
> Auto re-routing if you missed a turn.
> Points of interest ? Business finder.
> Full set of maps ? pan and zoom.
>
> Sprint Navigation is an application that provides GPS Location Based
> Service:
> Assisted turn-by-turn directions
> Trip information
> Categories of points of interest
>
> The Sprint Power Vision PRO Pack for $30.00 is added on the account.
> This includes unlimited Sprint Navigation. Since both the services are
> different, you cannot use Telenav on the pack.
>
> All TeleNav Track options require a one-time set-up fee similar to an
> activation fee.
>
> If you purchase more than one product from a Partner on one device, the
> set up fee is applied only once. TeleNav Track set-up fee is $19.99. The
> account will be charged $9.99 per month for Telenav Basic.
>
> For GPS, you can use Sprint Navigation.
>
> No, you will not be charged for opening the TeleNav for the first time.
> In case, you are still charged for TeleNav, you can write back to me. I
> will apply the credit.
>
> In order for a device to use the TeleNav GPS Navigator application, you
> must purchase a TeleNav Bluetooth GPS receiver. TeleNav Bluetooth GPS
> Navigator Receiver is TeleNav billed at $99.99 each, plus shipping and
> tax.
>
> If there is anything else I can assist you with, please let me know.
> Have a great day!
> Sincerely,
> Danny G.
> Sprint

[robj19]

Sprint Reps dont know a thing about Sprint Navigation or Telenav. That is mostly backwards. Sprint Navigation is powered by Telenav so all those features he listed under Telenav are all available in Sprint Navigation. Look at my previous post....try it that way and it will work fine. I havent been charged one red cent after giving them a CC. If you are charged Sprint will reimburse you.

[jhormaze]

i had this same problem as well. But what i had to do was reboot my ROM update and then do the softreset and now everything is working fine.

[bodydropped]

mine was having problems locating gps but when i got the nav turned on the lady said dial *2 and the phone updated and a did a reset and i went from free to paid subscition without problem and know i get killer signal but i use it and live search for gps

[robj19]

Alright guys. After speaking to sprint for an hour. I was told to just put in your information when it asks you to pay for it. I was told that it will NEVER charge you and the program just needs you to go through the process. So what I did was put in a pre-paid credit card(that i use for paypal) number in there that didnt have any money on it whatsoever. It didnt charge it because there's not any money on there at all. I checked b4 I did it. That just proves that the program doesn't charge the card because we all know the card would have been denied if they verified funds at all. In short...Sprint Navigation is now working great.

[bridic]

I had the same issue and they told me the same thing. After getting off the phone with CS, I opened the program and it connected no problem.

I like it so much that I am selling my Mio.