i can't get sprint navigation to work!

[Bizill]

Originally Posted by BP-isMe

I had the same problem and finally got it fixed today...

Here's the story.

Mine worked for the trial period, then started asking for money. I have the Simply Unlimited plan that includes Sprint Navigation. I called Sprint and we determined that they had given me the wrong MDN when setting up the account long ago. I fixed the MDN and it still wouldn't get past the Navigation login issue.

We tried all the battery removal etc. stuff...no dice.

Finally got a call from the Telenav support person. After numerous calls it turned out to be very simple.

The preferences file in the "program files/telenav" directory held on to the original bad MDN number and kept causing the login error. The solution was to delete the preferences file. This fixed the problem immediately!

I saw posts mentioning that some people had their MDN get screwed up when upgrading. If you tried the Sprint Navigation before fixing the MDN, then your preferences file may need to be deleted.

Good Luck...Brad

hot damn! after a week and literally 12 different 2nd tier reps at sprint's tech support, THIS got me working correctly!!!!!!!!!!!!!!

a big THANK YOU goes out to BP-isMe and to this whole entire forum!!!!!

[robj19]

good...mine has been fixed for a while. They actually called me after completing the "ticket" to make sure it was fixed.

[Bizill]

feels nice not to have to rely upon their 'tickets'...

[Gilmore Game]

Genius