Problems with Sprint

[trav230]

On Monday March 10th I went into my local Sprint store to get a replacement for my Titan because of it's broken Wi-Fi switch. I was told that it would take no longer then 3-5 business days to get me a replacement ordered as they didn't have any replacements in stock. On Saturday the 15th I called and was told that nobody had ordered the phone and that they would call me. I got a call today the 20th that my phone was in the store and I could come get within 14 days. I went in and was told that instead of a Titan they had ordered me a Elf and I was told I could take it or wait until Monday the 24th at which time I could expect a replacement. I have had 5 previous Titan replaced at this store and have the replacement policy. I was wondering if there's any kind of policy involving people who return a lot of phones and if any one else has had to wait up to 13 business days to receive a replacement phone.