Need help on Sprint return and HTC warranty - Page 2

Scrufdog · #11 (**permalink**) 02-29-2008, 06:59 PM

Quote:

Originally Posted by saumaun

Magic words: "I want to cancel my contract". They will bend over backwards.

yeah, call them up, if the rep wont help you ask for the Rentention department, tell them whats up and mention cancelling the contract. I have so many discounts from Sprint that Rentention is now my favorite word.

w4y · #12 (**permalink**) 02-29-2008, 08:17 PM

Use this:

http://sales.nextel.com/apps/advance...hod=displayPtn

**Baffles** · #13 (**permalink**) 02-29-2008, 09:51 PM

I got a replacement with no problems a while ago when I called no problem, under warranty.

Getting my rebates was fun though. The ultimatum worked pretty well "Either credit my account $300 right now or I am canceling." They then said I only technically qualified for $225, but they were giving me $300 for my hassle.

lafester · #14 (**permalink**) 08-20-2008, 08:56 PM

Quote:

Originally Posted by w4y

Use this:

http://sales.nextel.com/apps/advance...hod=displayPtn

this link no longer works

last time i used this form and it worked great...
I guess I'll have to try my luck at the store.

frejos · #15 (**permalink**) 08-21-2008, 02:34 AM

I found this link on the Sprint site, I got all the way through my ESN and it told me that there wasn't enough inventory to fulfill my request.

https://indirect3.nextel.com/apps/ad...&FROM_SPRINT=Y

Looks like a 'hands-off' replacement tool though... if they had them in stock.

lafester · #16 (**permalink**) 08-21-2008, 09:53 PM

thanks for the new link. i searched everywhere and could not find it.
I used it last time and it worked great

ended up using ecare and they are sending me to the repair center.
they must be running low on moguls...

JayKaH · #17 (**permalink**) 04-02-2009, 04:05 PM

Tried to exchange mine today. They kept sending me to the HTC, where it's gonna take like 3 weeks or so to get it fixed (not even a replacement!). Sprint refused to fix/echange it at their facility asking for $120 (whaaat??). The Retention dept thing didn't work. They told me it's no problem to close my acc, and that they're gonna add $800 to my monthly bill. Those people are fn insane.