Official Discussion of SprintTV on Mogul - NO LONGER WORKING ON MOGUL - 02/06

[lamontsamont]

can anyone tell me the link to getting tv on my mogul?

[pdx77]

For those of you not being able to access the free channels and getting the error: "Sorry. There is no subscription information for this channel" were you able to get this resolved?

[popdog54]

Originally Posted by pdx77

For those of you not being able to access the free channels and getting the error: "Sorry. There is no subscription information for this channel" were you able to get this resolved?

From what I know this is a SERO issue. I'm on SERO and all I get is the NFL channel. I sent a message to ecare, waiting for a response.

[esteban1st]

If I use sprint tv on my mogul, will I be charged for the usage?

[pdx77]

Originally Posted by popdog54

From what I know this is a SERO issue. I'm on SERO and all I get is the NFL channel. I sent a message to ecare, waiting for a response.

Yep, I'm also on SERO., and from what I can tell it's SERO users who are affected by this, now Sprint says SERO people should be able to get the free channels, so who knows, let me know what ecare says.

edit: I'm on a chat right now with a rep and they are saying that on their end I should be getting those channels as it's part of my plan.

Originally Posted by esteban1st

If I use sprint tv on my mogul, will I be charged for the usage?

Yes, if it's not part of your vision plan.

[jason559]

I'm NOT on a SERO plan and I can't get the "free" channels. So, who knows. But, no resolution from my end anyway...

[popdog54]

Originally Posted by jason559

I'm NOT on a SERO plan and I can't get the "free" channels. So, who knows. But, no resolution from my end anyway...

Which plan do you have? Is Power Vision included with it?

[drhill0203]

can you post the links and steps you used

[popdog54]

Here's the reply I received:

Thank you for contacting Sprint. I would be happy to assist you
regarding your recent inquiry about Sprint TV.
I have researched this question for you at some length. I see that your
plan is the Employee Referral SERO plan. On this plan unlimited web
browsing is included. However, free Sprint TV channels are not included
in this highly discounted plan at this time.
You can purchase Sprint TV and Sprint TV Extras by following the steps
below:
Sign on to Manage on Sprint.com:
1. Near the bottom of the Welcome Page select the Content Catalog link 2.
Select Browse Media Player 3. Select an available Channel or package 4.
Select Buy it Now 5. You are redirected to My Content Manager. 6. To view
Purchased Media Player, select View My Media Player link 7. Purchased
Media Player Content can be viewed
Purchase directly from your Sprint Multimedia Phone:
1. From the main menu, open Media Player
2. From the Available Channels menu, select a channel
3. Using the keys on the phone, follow the prompts to purchase access to
selected channel or channels. 4. The channels purchased will now appear in
the My Channels section of the Media Player menu. 5. You can begin
enjoying new multimedia content immediately.
If you have any additional questions please reply to this email and I
will be happy to further assist you.
Thank you for contacting Sprint. We truly do appreciate your business.
Ebony H.
E-Care
Sprint

Well, this doesn't make sense to me. Sero includes Power Vision, Power Vision includes Basic TV. I don't ever remember reading about a separate PV plan for SERO users. Also, someone over at Sprint Users posted that they signed up for the Premium service and still didn't get the Basic channels.

[pdx77]

Thanks for the update, I've heard from others too that Sprint is saying that SERO users do not have access to the "free channels" However, if one purchased the $8, I don't see why they can't throw them in.. I can understand the reasons why SERO users don't by default get the channels, but Sprint provides no way of purchasing them.