Active Sync not syncing

Tregrad · #1 (**permalink**) 12-05-2007, 09:43 PM

Active sync not syncing, says connected but it wont sync. I get this error:

"Sycronization cannot be completed sucessfully. Reconnect your device and try again. if the problem persists, see the microsoft Active Sync Trouble shooter in Microsoft active sync help on your desktop computer."

did all that I even reloaded AS and have no idea whats going on here?
someone please help !!!!!!!!!!

**GoodThings2Life** · #2 (**permalink**) 12-05-2007, 09:54 PM

Start > Settings > Connections > USB ... turn off Advanced Networking and see if that helps.

Tregrad · #3 (**permalink**) 12-05-2007, 10:27 PM

starting from where? active sync or pc start button, no such order on pc ( Start > Settings > Connections > USB) and there is no start in AS. can you go into your AS and see exactly what it is

got to go for an hour or so, I hope you have a good answer for me and thanks for the help.

**GoodThings2Life** · #4 (**permalink**) 12-05-2007, 11:58 PM

From the phone, sorry.

Tregrad · #5 (**permalink**) 12-06-2007, 02:54 AM

nope that didnt help. I am trying to hard spl the phone and have to do it through AS but i need it any way to sync everything.
any more ideas?
I have the htc home installed if thats any thing that need to be addressed.

Tregrad · #6 (**permalink**) 12-06-2007, 10:07 AM

The phone actually connects it just dosent syncronize?

kleaners · #7 (**permalink**) 12-06-2007, 11:40 AM

I had a problem with the same symptoms, except my uninstall programs list on the phone turned blank. The phone showed connected and I could even browse the files on the phone from the computer. I was afraid to do a hard reset because I thought i might then still be unable to sync my data back if it didn't work. I tried everything but eventually did the hard reset. It worked and I was able to sync everything back. have you tried that yet?

Tregrad · #8 (**permalink**) 12-06-2007, 08:20 PM

no not yet, like you I was waiting as a last resort for that but maybe that would be best I got files everywhere and now that im sorta good at this thing it might be a good idea to do a hard reset and start over

**GoodThings2Life** · #9 (**permalink**) 12-06-2007, 08:22 PM

Sounds like the best course of action... but if you are able, you can always "Explore" the phone and backup any of the files before you do, and you can use PPCPimBackup for Contacts, etc.

Tregrad · #10 (**permalink**) 12-06-2007, 08:45 PM

great how do i do a hard reset and do you have a program that will back up for me I cant do it thru AS. I have already put just about all my files on my SD card (6 gig) so i got lots o room. unless thats the best way to do it, can i hard reset with my card OUT of the phone or does it have to be in it? and if its in it will everything be wiped off it?

Ill check back after the game and thanks for teh help again