try spb backup as a back up program. As for hard resetting, press both soft buttons [next to the "send" and "end" buttons] and at the same time, insert your stylus into the reset hole; a prompt should show up on the screen asking you to confirm by pressing "R", etc.

is there an order in wich to hit the keys because its not even hard resetting ( I think) It reboots with htc home plugin on it and everything else?

never mind got it worked out

never mind got it worked out.