Think Sprint would replace Mogul with broken USB?

[pierocksmysocks]

Originally Posted by signothefish

The center plastic piece broke on my USB port, and I took it to a local repair shop. They said I have to file it with Assurion. I was out $50, but at least they sent me a new phone with all new accessories. I was able to keep all the accessories and send them just my old phone. The connector on my new phone is already giving me some problems, so I've concluded that the USB connector on the Mogul is of extremely poor quality.

That's not cool at all. I had two customers within a week come into my store with the same exact issue that you had. The flat gray piece of plastic that separates the pins was cracked and broken off. I checked it out thoroughly and noticed it's a design flaw. I cracked one off just by pushing down gently with a toothpick...if that tells you how easily they break. Just my opinion, but I wouldn't have made you file an insurance claim for that. :-/

[signothefish]

Originally Posted by pierocksmysocks

That's not cool at all. I had two customers within a week come into my store with the same exact issue that you had. The flat gray piece of plastic that separates the pins was cracked and broken off. I checked it out thoroughly and noticed it's a design flaw. I cracked one off just by pushing down gently with a toothpick...if that tells you how easily they break. Just my opinion, but I wouldn't have made you file an insurance claim for that. :-/

What makes matters worse is that every USB cable I own (about 4 and counting) gets messed up because of the USB port. The port is bending the pins on the cables. I doubt the store would do much about that.