Exchanged Mogul - Activesync wont work

[sprintmogulfan]

Hello,

I just exchanged my Mogul at the sprint store because of some issues. The old Mogul would sync flawlessly with Activesync. The new Mogul is unfortunately a refurbished unit but seems to work without problem.

When I try to sync it says that I'm connected but the sync box doesn't come up and the "synchronize" option is greyed out. When I right click on the tray icon and select "open microsoft activesync" nothing happens. It can however explore the Mogul and storage card via Activesync. I have tried uninstalling / re-installing but nothing works. The settings in the Mogul reference activesync are correct (sync upon connection via usb). I even uninstalled my antivirus program and tried installing activisync and syncing with the Mogul....same problem.

I have no idea what to do from here.

I would be grateful for any help.

Thanks very much!