My attempt to trade-in my Mogul. - Page 4

Victor_A · #1 (**permalink**) 11-05-2007, 02:36 AM

Well didnt think it would come to this but my Mogul is going back. This thing is freezing more than ever. I dont know what could have caused the problem other than the new rom.

**Cicatrize** · #2 (**permalink**) 11-05-2007, 12:52 PM

Maybe that is what they will offer me. I'm sure they would like to keep me as a customer, especially since I've told them before that I have an account with T-Mobile still open, so I can kill my Sprint one any time I want and just pay the ETF. It'd be a LOT cheaper than 24 months of service.

If they send me a Touch and a return kit, they'll keep me though.

icekold_56 · #3 (**permalink**) 11-05-2007, 01:17 PM

Wow, I feel so bad for you. I purchased my Mogul through the SERO plan on the 17th of October. On Saturday, November 3rd, called the local Sprint store and asked if they had the Touch available for the November 4th launch. They confirmed they had it. Second person in line (first for Touch) on the morning of the 4th. Informed them I need to do an exchange on my Mogul for a Touch. Had box and everything ready to go for my Mogul. Rep asked the manager, manager said it was no problem. Got my Touch, and $50 price difference credited back to the credit card that I didn't even have with me.

Polen · #4 (**permalink**) 11-05-2007, 01:51 PM

icekold, you were still in the 30day grace period, you can switch with no problem with no questions asked. The phone you are swapping out doesn't even have to have a problem. You could hate the color and take it back for another phone. We are talking about people who got their Mogul back in July and have gone past the 30 grace period.

-Polen

icekold_56 · #5 (**permalink**) 11-05-2007, 09:33 PM

Quote:

Originally Posted by Polen

icekold, you were still in the 30day grace period, you can switch with no problem with no questions asked. The phone you are swapping out doesn't even have to have a problem. You could hate the color and take it back for another phone. We are talking about people who got their Mogul back in July and have gone past the 30 grace period.

-Polen

Actually, in the first post, the email back from ecars states that he is within the 30 day warranty so that was what I was referring to.

**Cicatrize** · #6 (**permalink**) 11-05-2007, 02:02 PM

Well, I got my Mogul the first week it came out, but I got a replacement less than 30 days ago. I'm not sure if that applies to the 30 day rule, but either way, I should be able to exchange my phone. This is ridiculous.

breakuser · #7 (**permalink**) 11-05-2007, 02:02 PM

Just my 2 cents. I bought a Mogul in July when it was released. Actually I bought 2 moguls. One for me and one for my GF. Unfortunately my mogul broke its stylus clip and i returned it for that minor issue. Big mistake, next replacement mogul i dropped and Sprint nicely sent me another replacement thru tep. Then my 3rd mogul had bad backlight, my 4th had another bad backlight, my fifth had a lower backlight. This happened thru all the months to currently now Nov. I emailed ecare and explained I hate all these replacements because none of them have equally matched my first perfect Mogul. So i requested if I can get a Touch, they said yes. I should get it within this week. I think they said yes because off my unique situation. And also I do have 2 lines with them and my GF never complains about her Mogul since its PERFECT! Just so you all know..... everytime you get a warranty replacement, your 30 day limit resets.

shifty50 · #8 (**permalink**) 11-05-2007, 03:54 PM

i am not sure if it is because of your unique situation. I purchased my 6800 in july and yesterday i sent ecare an email asking to swap out. within a few hours i had an ok from them to swap. at this point, i think e-care just takes the easy road to rectify the problems. so if anyone wants to swap out for ANY other phone, shoot ecare an email.

papped · #9 (**permalink**) 11-05-2007, 04:02 PM

Yeah eCare is letting me swap my Mogul for the Treo 755p in-store.

**Cicatrize** · #10 (**permalink**) 11-05-2007, 05:25 PM

Update: So, I decided to call retentions and tell them I was ready to cancel my account. All he could say was "blah blah, it's $200 to cancel, and you have a great deal with your SERO account, blah blah". I told him "I'd rather pay $200 to cancel my service than pay $40/month (after insurance & taxes) for another 20 months of service on my contract." He actually made me FAX HIM a copy of the e-mail sent to me by eCare saying that I can get a different model phone to replace my Mogul. What a #&(%#^$ ass. He also said it would take about a week to resolve. I'm seriously considering paying the ETF at this point. This customer service is horrible. I'm sick of being told one thing and then being told that thing isn't valid. I guess I'm just waiting for eCare to reply now. If I don't get a Touch, I'll probably just cancel my service, since they obviously don't care.