Active sync problems / questions - sprint snap

msoprano13 · #1 (**permalink**) 08-25-2009, 04:24 PM

Hello All,

My company just recently went through a server upgrade and my phone was working perfectly prior to the upgrade. i had full exchange access such as all email boxes, calendar and contacts. prior to the upgrade we had the mail.companyname.com server address.

now the server address is http://owa.companyname.com/Microsoft-Server-ActiveSync

when i enter this into the device center it keeps kicking the address out and puts in the following. owa.companyname.com

they currently have my phone set up like a regular email account such as hotmail. i only have my inbox working and it doesnt store my sent items. Additionally my calendar or contacts doenst flow to my phone and i cant sync the phone with device center either.

any ideas.

Thanks

Lord Bricks · #2 (**permalink**) 08-29-2009, 10:54 PM

is there no .asp at the end of the web address to log in to your Work OWA?

msoprano13 · #3 (**permalink**) 08-31-2009, 03:51 PM

Not that I am aware of. What exactly do you mean??

Thanks

Lord Bricks · #4 (**permalink**) 08-31-2009, 09:17 PM

my OWA url doesnt work unless you enter the entire string including the ".asp" at the end, it is a long shot but maybe it could help your issue

msoprano13 · #5 (**permalink**) 09-01-2009, 01:16 PM

Quote:

Originally Posted by Lord Bricks

my OWA url doesnt work unless you enter the entire string including the ".asp" at the end, it is a long shot but maybe it could help your issue

I will give this a shop and use the below address and then i will type.asp at the end. I'll let you know how it goes

http://owa.companyname.com/Microsoft-Server-ActiveSync

btrcp2000 · #6 (**permalink**) 09-02-2009, 11:10 PM

I just got done fighting with this for my wife's new snap. It kept complaining that the server settings were wrong. I had to go into the owa website and look under mobile devices, and delete her old treo 800 before it would work. maybe there's a one device limit?
hth

msoprano13 · #7 (**permalink**) 09-03-2009, 04:35 PM

where would i be able to check that? what gets me is that my snap worked flawless befor the upgrade. do you use activesync in the server addrss or just owa.companyname.com??

thanks

hamidzaeim · #8 (**permalink**) 01-20-2011, 07:03 AM

hi. my phone is dash 3g but it stuck on tricolor screen , I connect the usb cable to the phone and the word serial changed to the usb but still the active sync doesnt detect my phone