Hey people. For those of you who recently hard reset or upgraded your SNAPs and can not get a ringtone stick here is a work around. If you go into contacts and select a ringtone for a contact it will stick. I also addede a new contact (my phone) and selected a ringtrone. It works. Not a solution to the problem but a work around that works for me. I did also soft reset and the settings held . GOOD LUCK