Switching HTC Imagio from Verizon to AT&T

[mhagan_10]

Ok so we just bought an HTC Imagio from ebay and it said verizon unlocked at&t cell phone. When we got the phone it was still on verizons network so we had the guy switch it to at&t which works. but it has something on it that keeps popping up saying cannot connect at the top of it then dialed: and something that says switch networks and go to settings im not really sure im not a big technical guy but we called at&t and they said we can switch it over but we need to delete verizon off the phone which im not sure how to do so if anyone can tell me how to switch the phone from verizons network to at&t's gsm network that would be great. thanks.

[bawaji]

Have you set it to GSM Mode? Press the green (left) hardware button, Press the Menu softkey and select Options, Swipe to left or click on Network, and set Mode of Operation to GSM only.

If that is set correctly and it still doesn't work, you have to check if your SIM is unlocked or not. To check if the phone is unlocked, press the middle (Windows/Start) hardware button or Start/Windows softkey, select Settings, then select Personal and then select Security. (If you can't find the executable this way, open your file explorer, go to the Windows folder, and select SIMSecurity.exe). If it asks for a code, it means that your phone is not yet unlocked, and you can purchase an unlock code via eBay or elsewhere and enter it on this screen. If the response is "Your phone is SIM unlocked", then it is unlocked to use SIM cards from other carriers.

All this is assuming you have registered your MEID/IMEI correctly with AT&T.

Hope that helps!

[mhagan_10]

well i got hte phone to work on at&t network and i can send/recieve texts and make/recieve calls but cant connect to the internet and this stupid box keeps popping up wenever i press a button or just every ten seconds or so. idk anything about this phone or the networks and technical words but i kno that the guy at at&t showed me how to setup there network on there and the verizon keeps picking the phone back up so we cant use at&t's network. im just completly lost. i will try that first part of ur reply tho. hopefully that will help

[bawaji]

Did my reply in the other thread help?

[divya04]

Unlocked htc imagio with at&t sim, can't make / recieve a call. anyone pls help?

[bawaji]

Assuming the phone has been correctly unlocked, make sure you turned the network to GSM mode under phone --> Options --> Network? It may still be set to "CDMA only". Set it to "Global" or "GSM only" and check if it works.

Hope it works out.

[Daryl]

not sure if you got it fixed but the apn needs set in your phone go to menu, settings, all setting, connections, connections, add new modem connection, then add the name and select cell line(gprs,3g) hit next, then put the APN in. Also after you can delete the old ones by touching them and hitting delete from options that come up.