Imagio Vs Htc Touch Pro/Diamond

[schoust]

Hello People
Well the power's that be from Big Red {Verizon} have finally seen the light after three phones (replacements) and numerous hard reset lock ups and overall problems that have caused a whole lot of down time and frustration! They have made the decision to replace my Touch Pro with and Imagio which I know very little to nothing about. What I said to them is I have had it with this phone and want something that is comparable and does the very same thing as the touch did and from what I can see they covered most of what I was concerned about with the exception of a full qwerty keyboard which was one of the important things that I most definitely liked when I made my decision to buy that phone. When I told the rep that was a problem he basically told me that it was not the customers option to pick and choose?? I say Bull! How can they as a company do something like that! I bought the phone and they are telling me that I have to take it or leave it? This to me is totally unfair and should never have happened. I am a very unhappy customer and if this was my personal phone I would have told them that I was done with Verizon and canceled my Family plan when the contract was up. Unfortunately this is a company phone and more than likely since I have had so many issues with the phone my Boss might become aggravated if I kick and scream anymore about the phone. So I will have to live with the virtual key board until the end of the two years which is up in six months anyway.
Well I hope someone has some good news about this phone because I need it Lol. I don't know maybe I just don't like the fact that they pushed my around and told me that I had to settle? Please if there any good apps fill me in..... Sorry if I seem a bit nasty in my first post I'm just a tad PO'ed
Thanks for reading and thanks for any help that you might be able to give me....