Broken Hero replaced by a "with Google" branded Hero through Asurion

[mendez_v]

My Hero received a fatal drop and I filed a claim through Asurion for replacement..I was surprised to open my package today and see a brand new hero inside instead of a refurb. What was even more shocking is that my new Hero had the "with Google" branding and displayed EvDo rev.A!!!
Anybody else had to unfortunately replace theirs.??

About to to Root new Hero but still waiting for stable 2.1 ROM release[-o<




R.I.P "HTC" branded Hero lol..

[athlet1c]

Yeah some of them where made it different times . I think the first set said HTC and the second are coming with the Google logo on them

[remlle]

up some pics of the new one

[mconig78]

There is no actual difference in the two. The hardware is the same just made at different times.

[jjday7]

Originally Posted by mconig78

There is no actual difference in the two. The hardware is the same just made at different times.

There was a difference in my case. I bought a hero three days before it was released and it didn't have the google branding on the back. The phone had a few problems from the start. The gap that causes dust in the screen, yahoo mail issues, and I had a weird buzzing sound coming out the back of the phone while taking pictures.

I went back and got it replaced with the google one and had no problems whatsoever and on top of that htc must of fixed the issue with the gap between the screen and keypad. Mine has no gap and is rock solid and has none of the problems the first on had. When I got it replaced the manager had a hero too with the problems my first one had. When I told him to get a google branding one, he thought it would make no difference. When they took it out the box and I showed him no gap, he said he would be doing the same swap too.

[siptang1227]

Noob question, I just got insured as well and for broken models, you would have to pay deductible for that right?

[mendez_v]

same issues with my totaled hero..the vibration seemed to be off too..similar to the samsung instinct which seemed random at times.and it was very loud when i compared it to a Hero with google branding..(this was right out of the box, not after being dropped of course)

[mendez_v]

Originally Posted by siptang1227

Noob question, I just got insured as well and for broken models, you would have to pay deductible for that right?

yea since it was considered physical damage beyond repair by the tech that looked at it and tried not to laugh at my situation..

[jye75]

Just an FYI, I got mine with the "with Google" back, and a build date of 20 Nov 2009. ##786# shows a hardware version of 0002.

However the demo I had gotten a few weeks ago, had the "HTC" back. (didn't check the ##786# info on it though)

[mendez_v]

yea my HTC branded hero also showed hardware version as 002..