Post upgrade: Android Market Issue

lrosenman · #1 (**permalink**) 11-20-2009, 02:50 PM

Post the upgrade, I'm not seeing some paid for apps. I called Sprint, and they transferred me to HTC. HTC has escalated the issue internally and should be getting back to me.

If others are having the issue, you may also want to call in so that they are aware of how widespread the issue is.

What I suspect is that the signature of the phone changed and HTC needs to inform Google that this new signature is valid released production code.

The issue is that DataViz Documents-to-Go (full), and Sprite Android Backup (full) are no longer visible to the phone.

(Those are the 2 apps I've paid for).

Other apps seem to have the issue as well based on other forum posts.

Please call HTC ( 866-449-8358 ) and report what apps you are no longer seeing.

Thanks!

**athlet1c** · #2 (**permalink**) 11-20-2009, 02:53 PM

I will do that for sure. as far as back up for Sprite I do have that if you need it. since you paid for it I wont post it though

lrosenman · #3 (**permalink**) 11-20-2009, 03:01 PM

I actually have talked to Sprite and have an Auth Code to download from their site, but I want to get the issue FIXED by HTC/Sprint/Google.

Thanks though!

**athlet1c** · #4 (**permalink**) 11-20-2009, 03:10 PM

Ok great. Yes this issue should be resolved greatly. who knows maybe it will push the 2.0 upgrade faster

**flipzmode** · #5 (**permalink**) 11-20-2009, 03:26 PM

If Sprint / Google / HTC don't fix this soon (should be a quick fix on Google's end) then I could easy put the old key back in Fresh rom even with the new base. But I'll wait and see.

**athlet1c** · #6 (**permalink**) 11-20-2009, 03:41 PM

Ok flipz sounds good I appreciate that. incase i forgot to hit the green before its done now

lrosenman · #7 (**permalink**) 11-23-2009, 02:13 PM

I heard from HTC today. They are still looking into it. I did point them at all the threads in the forums, etc. I had to explain the whole thing to them again, but maybe we're making progress.

Keep calling them if you haven't already. They really need to see how widespread this issue is.

lrosenman · #8 (**permalink**) 11-24-2009, 08:15 PM

Looks like it's fixed. I can now see the Dataviz and Sprite apps and load the upgrade to Sprite Backup.

I have NOT officially heard from HTC.....

coldsweat · #9 (**permalink**) 11-24-2009, 09:11 PM

My paid apps have shown up once again as well.