Sprint HTC Hero Text Messaging Problem

[Askym]

Originally Posted by lashad01

mine is still running flawless now.. almost 2days since customer service fixed it.. im a texting beast too.. Call sprint they reset everything and it runs fine

do you know what she did exactly? id like to call in but most have no clue how to even read their que cards lol

[KBZL]

Originally Posted by Askym

do you know what she did exactly? id like to call in but most have no clue how to even read their que cards lol

Have you tried just updating your profile?

[M2Iceman]

Originally Posted by kbussen

Have you tried just updating your profile?

With my wifes Hero I updated the Profile, updated the PRL, deleted all texts, emptied cashe, history and cookies. and still she cant open pic mail and isnt receiving all texts. The next step is to backup and reboot. Any other advice on this???????

[thacounty]

Originally Posted by M2Iceman

With my wifes Hero I updated the Profile, updated the PRL, deleted all texts, emptied cashe, history and cookies. and still she cant open pic mail and isnt receiving all texts. The next step is to backup and reboot. Any other advice on this???????

From a guy who doesn't get half his texts most of the time, I suggest a change in MSID. Call the Sprint tech support and have them reconnect you to the network. They will reprogram the phone and you should be set for a while. That's what worked for me, but it has been happening again.

[gazment]

Originally Posted by thacounty

From a guy who doesn't get half his texts most of the time, I suggest a change in MSID. Call the Sprint tech support and have them reconnect you to the network. They will reprogram the phone and you should be set for a while. That's what worked for me, but it has been happening again.

I've done this and my phone was still problematic. Although, my issue differs slightly (My received texts have a delayed timestamp, ranging from 1-20 minutes off, even though they arrive on time; Therefore, causing all of the text messages to be rearranged and looking like a huge mess)

So, after speaking with advanced tech support and following their steps, I am getting a phone shipped out next day air as a replacement. She was aware of my issue and said that HTC will be releasing an update "sometime" in March. I'm crossing my fingers that shes talking about the 2.1 update and not just a messaging patch.

[thacounty]

I've done this and my phone was still problematic. Although, my issue differs slightly (My received texts have a delayed timestamp, ranging from 1-20 minutes off, even though they arrive on time; Therefore, causing all of the text messages to be rearranged and looking like a huge mess)



So, after speaking with advanced tech support and following their steps, I am getting a phone shipped out next day air as a replacement. She was aware of my issue and said that HTC will be releasing an update "sometime" in March. I'm crossing my fingers that shes talking about the 2.1 update and not just a messaging patch.

That would b epic. But as always take it w a grain of salt if it came from a Sprint rep.

[Carla]

County read my mind, always with a grain of salt from them....Since I don't think the texting thing is with every phone I am hoping the update is something BIG hint hint hint LOL

[thacounty]

Originally Posted by CarlaDarla

County read my mind, always with a grain of salt from them....Since I don't think the texting thing is with every phone I am hoping the update is something BIG hint hint hint LOL

Haha for sure. Yea, I think that is a general sprint problem. I haven't heard of the time errors so I am glad he's getting it replaced.

I would be so pumped for 2.1 and all its amazingness!!! Plus the kitchen is about to drop. Epic city.

[bradart]

I use Google voice. Never missed a text message. Thread closed.



LMAO

[thacounty]

Originally Posted by bradart

I use Google voice. Never missed a text message. Thread closed.



LMAO

Hey bro. Does Google Voice wake your phone now? Or do you have to constantly check for messages?