dust under the lcd?....my story!

**fixxxer2012** · #1 (**permalink**) 03-03-2010, 05:59 PM

so i got the dreaded dust under my lcd screen even with a screen protector on. i went to a sprint service center and they tried to clean it out and couldn't get all of it. they said they have seen many hero's with this issue and of course it is well known on the net. sprint says htc is working on a fix? so my question to them was, when they fix it will they repair our hero's or will we get another phone? sprint claims they will notify owners when the fix is ready. i have no idea what this means but they are very aware of it! bottom line is it is a manufacturer and sprint defect and im getting a new hero shipped out to me in a few days. whether or not this one gets dust is yet to be seen but im very unhappy right now!

ive gone through 4 defective brand new sprint phones in 6 months. i love the hero but if my replacement gets dust im selling it for another device.

any of you guys have this issue yet?

**imneveral0ne** · #2 (**permalink**) 03-03-2010, 07:39 PM

still no dust for me. and ive had my phone since launch.

sorry to hear about your problem though :-\

spiritcrusher33 · #3 (**permalink**) 03-03-2010, 08:14 PM

ya mine has some dust too and it will prolly get worse over time..sad really..i baby my phones..screen protectors and cases etc.. and the thing that drives me the most is dust under the screen..lol but i will call one day as im not driving 45 miles for this when they can send me out a new one with a return box.etc..

**fixxxer2012** · #4 (**permalink**) 03-03-2010, 08:47 PM

it's cool, by friday ill have a new phone. i just hope this one doesn't have the defect? apparently this is a really widely known issue on the sprint and htc forums. why the hell weren't these phones recalled by sprint?

spiritcrusher33 · #5 (**permalink**) 03-03-2010, 09:13 PM

so did u call sprint up to get the replacement? or did the store order it for ya.. after reading your post. i got mad. lol Im like why should i just settle..this is a defect..and they should send out a new one.

mendez_v · #6 (**permalink**) 03-03-2010, 09:32 PM

no dust here.. although it seems to be sticking to the underside of my invisible shield that covers the gap between the screen and the button pad.

**fixxxer2012** · #7 (**permalink**) 03-03-2010, 09:33 PM

Quote:

Originally Posted by spiritcrusher33

so did u call sprint up to get the replacement? or did the store order it for ya.. after reading your post. i got mad. lol Im like why should i just settle..this is a defect..and they should send out a new one.

i called customer care after going to the repair center today.

orionsbuckle · #8 (**permalink**) 03-04-2010, 02:37 PM

hey i work at a sprint service center. and as far as i know this is not like an issue sprint is going to remanufacture a whole set of phoens and start replacing them not with the HTC Hero2(Lendgend) on the way. granted if you get a nice rep they will replace the device.

i myself have had this phone since december and not had this issue until just monday. but it seems like an easy fix. take the phone apart and wipe the screen. but it doesn bug me as i cant see it unless the screen is off and until it gets really bad i dont think im going to do this unless i do it as a tutorial for others to do.

**jbearamus** · #9 (**permalink**) 03-04-2010, 03:25 PM

i had the problem, at first it didn't bother me because i couldn't see the dust when the screen was on but it really started to build up so i took it in to see what they'd do and they just replaced it.
now as for a fix they probably won't bother fixing existing units, they would probably phase them out with refurbs that have been given the fix then they'll take your unit, apply the fix, then give it to someone else as a refurb

funcrusher · #10 (**permalink**) 03-04-2010, 04:57 PM

Sorry, I had to.