Screen turns off when in a call

CaliforniaPlaya · #1 (**permalink**) 10-24-2010, 04:52 PM

Had the Evo for a couple of weeks. Starting last night, when I made a call the screen turns off as soon as the call is connected and there appears to be no way to make it come back on. Its not just the backlight, it is the screen. Even pressing on it where the buttons are (number, end call, etc.) has no response. As soon as the call ends (other end has to disconnect since I can't) and I hit the power button, it comes back on. I didn't install or update any apps that may be causing a conflict. I've restarted, tried turning GV off and that has no effect. Any ideas?

Thanks!!!

Ticklemepinks · #2 (**permalink**) 10-24-2010, 05:26 PM

do u have a case on??? it might cover the light sensor

carlitos · #3 (**permalink**) 10-24-2010, 05:53 PM

yea wat she said ^^^

CaliforniaPlaya · #4 (**permalink**) 10-24-2010, 06:22 PM

Yea have a case on it, but isn't the light sensor on the screen? Besides, its been on there for the last two weeks and this just started last night. But just for the heck of it I took the case off and it still does it.

dallas contractor · #5 (**permalink**) 10-24-2010, 06:35 PM

You could be cover the sensor with fingers. Top left corner just below HTC is sensor.

CaliforniaPlaya · #6 (**permalink**) 10-24-2010, 06:49 PM

Quote:

Originally Posted by dallas contractor

You could be cover the sensor with fingers. Top left corner just below HTC is sensor.

Not a chance. Its sitting flat in the palm of my hand or on a desktop and does the same thing. Think its time to exchange it...only been a couple of weeks. Maybe a bad sensor.

jpwhre · #7 (**permalink**) 10-24-2010, 08:37 PM

sometimes when it is flat it does that. happens to me often, always has. if you make a call and then let it lay flat while connecting it will happen. pressing power button will get the screen back on in call but sometimes it's a dance. if the phone is upright when the connection is made then the screen seems to work fine when at ear and in palm while in a call.

toddpedersen · #8 (**permalink**) 10-25-2010, 06:51 AM

Look for a program called Screen On in the market place. You can pick the programs that you want the screen to be kept on for.

Quote:

Originally Posted by CaliforniaPlaya

Had the Evo for a couple of weeks. Starting last night, when I made a call the screen turns off as soon as the call is connected and there appears to be no way to make it come back on. Its not just the backlight, it is the screen. Even pressing on it where the buttons are (number, end call, etc.) has no response. As soon as the call ends (other end has to disconnect since I can't) and I hit the power button, it comes back on. I didn't install or update any apps that may be causing a conflict. I've restarted, tried turning GV off and that has no effect. Any ideas?

Thanks!!!

**lkillen** · #9 (**permalink**) 10-25-2010, 08:20 PM

My phone always goes blank after I make or answer a call. It get it back with the power button for a few seconds and then out again. I figured it was a power saving feature. It is a pain when I am entering phone promps but otherwise, no problem.

toddpedersen · #10 (**permalink**) 10-26-2010, 06:44 AM

Use the marketplace free app called Screen On.

Quote:

Originally Posted by lkillen

My phone always goes blank after I make or answer a call. It get it back with the power button for a few seconds and then out again. I figured it was a power saving feature. It is a pain when I am entering phone promps but otherwise, no problem.