How to tell if your replacement is refurbished

[DarkLord]

Originally Posted by WarChild

What are the steps, what to look for. I got a replacement because of the cracking issue (was suppose to get a new one) but there is a sticker in the battery area that says Asurion re-manufactured.




CW

so sprint cant keep these in stock yet they're already refurbs out? can anyone that works for sprint explain this?

[marctronixx]

sure,

sprint gets the phones users have asked to be replaced. sprint hands them to a 3rd party who solely does reconditioning of handsets for a living. they then send them to the insurance company who then sends you, the end user, the refurbed handset.

there is a hardware shortage of some components so that is delaying the NEW In BOX handsets from being shipped since they are waiting for components (this has been talked about on the internet, HTC admitted they are/were having shortages).

theres probably plenty of refubs ready to be sent as replacements. usually within the first month to 6 weeks there are replacements of any phone ready.. this does not apply to the EVO but to any phone..

[sensibreed]

can i assume if your rooted the information wont be correct?

[WarChild]

Originally Posted by sensibreed

can i assume if your rooted the information wont be correct?

Im not sure that would make a difference but the phone is not rooted.....yet...lol





CW

[ChrisH09]

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

Weird they did a asurion replacement on your Evo...if you were within your 30 days you should have gotten a brand new device. The crack may or may not have been due to user or defect...so the rep probably did a insurance claim...watch your bill for the deductable..but hopefully they waived that. The sticker thing is new news to me...usually they just have refurbished phone in stock at asuion...my how things have changed over the years.

[WarChild]

Originally Posted by ChrisH09

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

Weird they did a asurion replacement on your Evo...if you were within your 30 days you should have gotten a brand new device. The crack may or may not have been due to user or defect...so the rep probably did a insurance claim...watch your bill for the deductable..but hopefully they waived that. The sticker thing is new news to me...usually they just have refurbished phone in stock at asuion...my how things have changed over the years.

Im out of my 30 days, Crack was NOT user caused plus I had full body ZAGG and a hard case on top of that and have never dropped it or even banged it on anything. There will be a deductable on my bill but Sprint is going to credit my account. I had to wait a week to received a re-manufactured phone even after they told me (Sprint & Asurion) they would make sure I got a new one.




CW

[twilk]

What is all the fuss seriously. I have had so many refurbished phones from sprint over the years and not a single one of them was bad. They all looked brand new and acted the same. Well other then the mogul days but those phones where bricks in a box. Awesome phones but bricks in a box lol. Serioulsy even if it is refurbished its still going to look brand new and act brand new. Dont even tell me its not, I have had plenty of exprerience to know thats not true. Some people here are far to anal sometimes. You know what, forget it lets just start a patition to get our original phones fixed instead of replaced. For now on we will all send our broken phone into sprint to be fixed and in 2 weeks we can have our old phone back and it will be fixed. yeaaaaaa!!!!. Rediculouse thats a wast of 2 weeks, heck assurian is doing us a favor by taking our phone to fix it but in the mean time giving us one they already fixed. Every phone I have ever gotten in replacement has been in better operation shape and has been new looking to me. Thats not say much because I am hard on phones.

On another not screw sheilds. I have droped my Evo 3 times from the waist and I hanvt used a screen protector once since launch day. Two hard to see nicks from teh drops and no scratches or cracks on the screen. My TP2 had tones of scratches but this screen is glass and I cant see it gettig a scratch without some serious force and in that case the screen will probably more then scratch it will probably crack. I did my own razor blade test and knife test and got no where. No scratching. I pressed as hard as I could without thinking id put enough pressure on the screen to crack it from force.

Ranting followed by rambling lol..

[morganlowe]

Originally Posted by twilk

What is all the fuss seriously. I have had so many refurbished phones from sprint over the years and not a single one of them was bad. They all looked brand new and acted the same.

i wish I had your luck. I got my EVO after my TP2 just stopped charging. It was my first one. I think I might have worn out the plug or something. Called sprint they said they would just send me one. 6 refurbs later... every one of them either would randomly reboot, or wouldn't boot. Most also had secondary keyboard issues. Hard keypresses or dead keys. It literally took 6 phones... I had to call in then take each to a store then have the store tell me "Well, its broke, we'll order another." It must be my luck... Sprint finally said "Well, We can send a phone of equal or lesser value, how about a black.." I cut them off and said no. Blackberrys... ugh. They suggested the EVO, I said Moment. I got the EVO. I put this evo in a Seido OTTERBOX Clone case and a nice screen protector... same with my TP2. I hope I have better luck.

[clockcycle]

I was told they still didn't have any real refurbs and the manufacturer had to provide some stock of new phones so that they would have replacements ready, but YMMV

My replacement ver.0003 with Epson screen has been as good as new as far as i am concerned.

And yes, the power button on this version has a click feel when pressed, my ver.0002 did not. Since I don't have the previous version, can not really tell the difference in screens, but just as well for me. Though I did see pictures of both side by side and the ver.0002 screen was as stated here "crisper" but had that pink-ish tinge/hue..

No biggie, I am happy.

-CC

[WarChild]

Originally Posted by twilk

What is all the fuss seriously. I have had so many refurbished phones from sprint over the years and not a single one of them was bad. They all looked brand new and acted the same. Well other then the mogul days but those phones where bricks in a box. Awesome phones but bricks in a box lol. Serioulsy even if it is refurbished its still going to look brand new and act brand new. Dont even tell me its not, I have had plenty of exprerience to know thats not true. Some people here are far to anal sometimes. You know what, forget it lets just start a patition to get our original phones fixed instead of replaced. For now on we will all send our broken phone into sprint to be fixed and in 2 weeks we can have our old phone back and it will be fixed. yeaaaaaa!!!!. Rediculouse thats a wast of 2 weeks, heck assurian is doing us a favor by taking our phone to fix it but in the mean time giving us one they already fixed. Every phone I have ever gotten in replacement has been in better operation shape and has been new looking to me. Thats not say much because I am hard on phones.

On another not screw sheilds. I have droped my Evo 3 times from the waist and I hanvt used a screen protector once since launch day. Two hard to see nicks from teh drops and no scratches or cracks on the screen. My TP2 had tones of scratches but this screen is glass and I cant see it gettig a scratch without some serious force and in that case the screen will probably more then scratch it will probably crack. I did my own razor blade test and knife test and got no where. No scratching. I pressed as hard as I could without thinking id put enough pressure on the screen to crack it from force.

Ranting followed by rambling lol..

Its not a fuss it called a discussion! Everyone around here has experience so that don't really hold water bro. I dont really mind it being re-manufactured my issue is with Sprint 1) Not taking responsibility for a well know defect and 2) telling me one thing and not keeping to their promise. Oh and asurion isnt doing me any favors I pay them and this is the first claim I have ever had.





CW