PPCGeeks Forums HTC Arrive HTC HD2 HTC Thunderbolt HTC Touch Pro 2 HTC Evo 4G HTC Evo 3D Samsung Galaxy S II Motorola Droid X Apple iPhone Blackberry
Go Back   PPCGeeks > Android > Android HTC Devices > HTC Evo 4G
Register Community Search

Notices


Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 07-13-2010, 03:26 PM
rdcrds's Avatar
Almost a VIP
Offline
Pocket PC: touch pro 2
Carrier: sprint
 
Join Date: Mar 2008
Posts: 821
Reputation: 320
rdcrds is becoming a PPCGeeks regularrdcrds is becoming a PPCGeeks regularrdcrds is becoming a PPCGeeks regularrdcrds is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Need tech Help phone not working

Ok long story but the bottom line is i did not like the phone number that they gave me with my EVO so i called up and they changed it.

Now i go to call out and i get the your phone can not be vailidated.

I called in and they had me do the pound pound number pound thing and that did not go to the edit screen so she was going to send me to tech support but i hung up because i got this thing rooted and a custom Rom on it from XDA the most popular one there.

Anyway to get this to work do i need to flash back to stock rom or what? cause my internet works but the stupid phone does not.

Any helps many thanks.
Reply With Quote
  #2 (permalink)  
Old 07-13-2010, 03:28 PM
sanjsrik's Avatar
Halfway to VIP Status
Offline
Pocket PC: Evo Rooted Stock ROM
Carrier: Sprint
 
Join Date: Apr 2007
Posts: 716
Reputation: 320
sanjsrik is becoming a PPCGeeks regularsanjsrik is becoming a PPCGeeks regularsanjsrik is becoming a PPCGeeks regularsanjsrik is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Need tech Help phone not working

1. Do a Nandbackup
2. Flash back to stock
3. Go to a store and get them to fix your connectivity issue.
4. Reflash back to where you were before. (GoTo Step 1)
Reply With Quote
  #3 (permalink)  
Old 07-13-2010, 03:29 PM
subzero1313's Avatar
VIP Member
Offline
Pocket PC: HTC Evo LTE
Carrier: Sprint
Location: Queens
 
Join Date: Feb 2008
Posts: 1,110
Reputation: 760
subzero1313 knows their stuffsubzero1313 knows their stuffsubzero1313 knows their stuffsubzero1313 knows their stuffsubzero1313 knows their stuffsubzero1313 knows their stuffsubzero1313 knows their stuff
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Send a message via AIM to subzero1313 Send a message via MSN to subzero1313 Send a message via Yahoo to subzero1313
Re: Need tech Help phone not working

flashing ROMs shouldn't change your programming info. I don't think you'd have to flash back to stock, but if a tech sees it they can deny to work on it
Reply With Quote
  #4 (permalink)  
Old 07-13-2010, 03:39 PM
rdcrds's Avatar
Almost a VIP
Offline
Pocket PC: touch pro 2
Carrier: sprint
Threadstarter
 
Join Date: Mar 2008
Posts: 821
Reputation: 320
rdcrds is becoming a PPCGeeks regularrdcrds is becoming a PPCGeeks regularrdcrds is becoming a PPCGeeks regularrdcrds is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Need tech Help phone not working

does rooting make a difference
Reply With Quote
  #5 (permalink)  
Old 07-13-2010, 03:41 PM
rooster94's Avatar
Regular 'Geeker
Offline
Pocket PC: HTC Evo 4G
Carrier: Sprint
Location: Washington DC
 
Join Date: Jun 2009
Posts: 332
Reputation: 255
rooster94 is becoming a PPCGeeks regularrooster94 is becoming a PPCGeeks regularrooster94 is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Need tech Help phone not working

Quote:
Originally Posted by rdcrds View Post
does rooting make a difference
I found that on some of the winmo roms (someone reported this on one of the Android roms aswell) that sometimes the ## codes won't work for whatever reason. Just flash back to stock and you shouldn't have an issue.
Reply With Quote
  #6 (permalink)  
Old 07-13-2010, 03:53 PM
clockcycle's Avatar
VIP Member
Offline
Pocket PC: LG v10
Carrier: T-mobile
Location: SO_FLA
 
Join Date: Dec 2007
Posts: 1,804
Reputation: 1067
clockcycle is halfway to VIP status based on repclockcycle is halfway to VIP status based on repclockcycle is halfway to VIP status based on repclockcycle is halfway to VIP status based on repclockcycle is halfway to VIP status based on repclockcycle is halfway to VIP status based on repclockcycle is halfway to VIP status based on repclockcycle is halfway to VIP status based on rep
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Need tech Help phone not working

##MSL# (MSL= your phone's 6 digit programming code) will allow you to program your MDN and MSID.

Rooting and flashing a custom rom should not mess with the phone portion settings. If your phone worked previously with your old number and all you did not was have your number changed, the phone should still work, it just needs the MSD/MSID programmed correctly.

The MDN is actually your complete 10 digit number, the MSID can be the same exact number or another 10 digit number. as is the case with my phone.

You can also access the MSID using ##DATA#. You can try ##DATA+Talk button, usually when using custom roms the ## codes break or change how you "press enter" on the command..

If you understand your phone's file structure, you could look for the EPST program via CLI if you are rooted I think and run it on your phone as well. You will most probably have to know your MSL, which the tech should have just gave it to you to walk you through reprogramming your phone.

EDIT: I just tried to run my EPST via terminal emulator and received a permission denied, meaning it's in path and can be run, but I can't since my phone isn't rooted.
__________________
LG V10 LG-H901BK / LG G4 LG-H811LB (Stock) LG-F500L (QHSUSB__BULK Bricked) / Motorola Nexus 6 (rooted) / Sony Xperia Z3 (rooted)

Last edited by clockcycle; 07-13-2010 at 03:58 PM.
Reply With Quote
  #7 (permalink)  
Old 07-13-2010, 04:00 PM
rdcrds's Avatar
Almost a VIP
Offline
Pocket PC: touch pro 2
Carrier: sprint
Threadstarter
 
Join Date: Mar 2008
Posts: 821
Reputation: 320
rdcrds is becoming a PPCGeeks regularrdcrds is becoming a PPCGeeks regularrdcrds is becoming a PPCGeeks regularrdcrds is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Need tech Help phone not working

flashed back to stock and now it worked so in the future at least we know how thanks.
Reply With Quote
  #8 (permalink)  
Old 07-13-2010, 04:29 PM
sanjsrik's Avatar
Halfway to VIP Status
Offline
Pocket PC: Evo Rooted Stock ROM
Carrier: Sprint
 
Join Date: Apr 2007
Posts: 716
Reputation: 320
sanjsrik is becoming a PPCGeeks regularsanjsrik is becoming a PPCGeeks regularsanjsrik is becoming a PPCGeeks regularsanjsrik is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Need tech Help phone not working

As another person mentioned, I only suggested flashing back to stock in case the tech refuses to work on the phone. I'm using Stock Rooted ROM and don't have issues so far.
Reply With Quote
  #9 (permalink)  
Old 07-13-2010, 04:34 PM
edufur's Avatar
Halfway to VIP Status
Offline
Pocket PC: EVO
Carrier: Sprint
Location: Oregon
 
Join Date: Aug 2007
Posts: 502
Reputation: 200
edufur is keeping up the good workedufur is keeping up the good workedufur is keeping up the good work
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Need tech Help phone not working

It is highly probable that rooting and/or flashing your phone has interfered with its ability to accept OTA provisioning for new phone settings. The symptom you are describing is similar to launch day difficulties I was having because of the massive amout on provisioning they were doing... they were overloaded and the phones were taking a long time to complete. In your case, the issue is probably that your phone is unable to accept the OTA provisioning at all.

Go to settings, system updates, and select Update Profile. If your phone still doesnt work, reflash to stock and do Update Profile again.

This is why I don't mess with custom ROMs. They were a necessity on WinMo... but Droid rocks on its own.
__________________
[ edufur ]
Sprint EVO
I'm an Android convert, NEVER looking back!
Reply With Quote
Reply

  PPCGeeks > Android > Android HTC Devices > HTC Evo 4G


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 04:01 PM.


Powered by vBulletin® ©2000 - 2025, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
©2012 - PPCGeeks.com