Weird problem with the EVO?

[demolasko]

Hello,

i have a weird problem with my EVO.
When it is just setting on a table the screen does not seem to respond but as soon as i pick it up it works fine.

any ideas

this is a non-rooted EVO

[themuffinman]

There are a few threads that talk about this specific problem, its basically a grounding issue with a small percentage of phones. There are a few threads here that already talk about this issue and it was also stated that the latest update fixed the problem for the most part. But also keep in mind that the latest update messed up a small number of phones as well. I guess my first question would be to ask you if you have the latest update on your phone? If you don't already know, its under menu, settings, about phone, software info(or something similar)

[cmdauria]

Originally Posted by demolasko

Hello,

i have a weird problem with my EVO.
When it is just setting on a table the screen does not seem to respond but as soon as i pick it up it works fine.

any ideas

this is a non-rooted EVO

The latest update only messed up peoples phones who did the update twice. HTC has since fixed the problem. Yes, the update does fix the screen unresponsiveness.

[demolasko]

Originally Posted by themuffinman

There are a few threads that talk about this specific problem, its basically a grounding issue with a small percentage of phones. There are a few threads here that already talk about this issue and it was also stated that the latest update fixed the problem for the most part. But also keep in mind that the latest update messed up a small number of phones as well. I guess my first question would be to ask you if you have the latest update on your phone? If you don't already know, its under menu, settings, about phone, software info(or something similar)

yes i have the latest update .. seemed to have the problem after this updated but not sure as i never had to use it resting on a table untill the other day

[themuffinman]

Originally Posted by cmdauria

The latest update only messed up peoples phones who did the update twice. HTC has since fixed the problem. Yes, the update does fix the screen unresponsiveness.

True but there have been alot of users that have been having issues with the screen having a mind of its own since the update. For example, the phone would register button presses even though you aren't actually pressing anything.

[demolasko]

can the phone be replaced for this? its with in a week old?

[themuffinman]

Originally Posted by demolasko

can the phone be replaced for this? its with in a week old?

Of course it can, its a legit issue.

[demolasko]

i ordered this online ... i just called sprint and they will replace it in store (if one is available) im sure 1 store in this big city will have one there.

[themuffinman]

Originally Posted by demolasko

i ordered this online ... i just called sprint and they will replace it in store (if one is available) im sure 1 store in this big city will have one there.

From what I hear the sprint stores get them in on a regular but they sell them just as fast as they come in so if you have to wait I don't think it will be too long. It would be good to see if you can contact someone at one of the stores and see if they can call you when one comes in if they don't have any in stock.

[fuzzy26]

I manipulate everything on my screen except the task bar at the top of the screen when it is laying on the couch. Not a big issue for me because I really don't lay it on the couch to use my EVO. ( someone might sit on it.) Works on the table though.