Moving up an upgrade?

Try619 · #1 (**permalink**) 05-26-2010, 11:20 PM

I'm eligible for an upgrade 10/1/2010 ovisiouly not in time for the Evo. I tried calling Sprint to see if they could move up my upgrade so I would be able to get the Evo. They transferd me here they transferd me there and finally I landed in the sales dept. I explained to them the situation and they said that there was nothing that they could do. I would have to wait until 10/1/2010. I've been a customer going on 7 years, is this B.S.? or can they really not do anything. If anybody has any tips on how to approach them I would appreciate it. Thanks in advance.

fenixjn · #2 (**permalink**) 05-26-2010, 11:26 PM

Quote:

Originally Posted by Try619

I'm eligible for an upgrade 10/1/2010 ovisiouly not in time for the Evo. I tried calling Sprint to see if they could move up my upgrade so I would be able to get the Evo. They transferd me here they transferd me there and finally I landed in the sales dept. I explained to them the situation and they said that there was nothing that they could do. I would have to wait until 10/1/2010. I've been a customer going on 7 years, is this B.S.? or can they really not do anything. If anybody has any tips on how to approach them I would appreciate it. Thanks in advance.

Honestly, I tried this today and got the same result, Sprint is not bumping anyone (or very few). The only chance that you have is if you are a premier customer, you can make that line primary and the upgrade will be available. The only problem is that the upgrade does not 'apply' until the next billin cycle, so if your billing cycle is anywhere from today to the 4th you have a chance there. So far, this has been the only way... I worked for me, but my billing ends on the 25th... (yes I'm pissed because of today's date)... so I'm using another line that has the upgrade option available.

**TheBundo** · #3 (**permalink**) 05-26-2010, 11:29 PM

No luck here either, even in transferring a full credit from my data card line

ShakeyBonez · #4 (**permalink**) 05-26-2010, 11:39 PM

I know it can be done. When I upgraded, all those years ago to a the newly released Mogul, I didn't have an upgrade at all, but the girl who was selling it to me gave me $150 off with a renewed contract. Maybe she got reprimanded, but it didn't seem a technical process at the least.

fenixjn · #5 (**permalink**) 05-26-2010, 11:41 PM

Yes I'm pretty sure that, in normal conditions, they would allow you to do it based on your payment history and time with the company... but these times are not ordinary. Maybe they are trying to keep the amount of devices that will be out 'within control'. Hopefully, we wont see another ATT failure.

Besides, the main purpose of this phone launch is to get more new customers.

TheLovatScout · #6 (**permalink**) 05-26-2010, 11:54 PM

I'm a premiere customer and tried it twice already, even tried to just credit my account. No go for either.

ShakeyBonez · #7 (**permalink**) 05-27-2010, 12:25 AM

I've only been with them 8 years, but who knows. I bet that since they are trying to get new customers they aren't exactly in a hurry to upgrade existing members

Killwrath · #8 (**permalink**) 05-27-2010, 12:36 AM

I have been with sprint for over 10 years now and they have always been hard asses about upgrading your phone if you are not eligible. The new Sprint Premier program has hellped with that but you still only get the upgrade credit every year. Which is not bad. Unless you just upgraded your phone not too long ago.

nunyabiziz · #9 (**permalink**) 05-27-2010, 01:30 AM

I was told due to the soon to be release Evo that pushing early upgrades is very limited. I'm out of contract with 3 of my 4 lines with the forth line due for an upgrade on 07/01/10. I was also turnt down for the early upgrade but would be credited $150 if I wanted to upgrade before that date.

Try619 · #10 (**permalink**) 05-27-2010, 01:48 AM

Thanks for all the input I have a second line on my account that my brother uses and it is available for the full $150 upgrade. I would just upgrade that line and once I get the phone switch it over to my number. But this idiot!! says he wants an iphone. I'm still considering doing the upgrade and once I get the phone in my number and he still wants the iphone after seeing the Evo then I will cancel that line and have him pay for the cancelation fee, which I heard two different prices of $60 and $150. If anybody knows if this will work or has any advice I thank you in advance.