OTTER BOX DEFENDER series!!!! - Page 4

neudof · #31 (**permalink**) 11-29-2010, 11:44 PM

37$ on Amazon right now

**OR78** · #32 (**permalink**) 11-30-2010, 05:38 PM

Just to ease everyones mind on this. Since I live in the town they are made and my company is doing the electrical for their new building, I was able to look into this. Apperently this is not a huge problem but they are aware of the issue with the kickstands being cracked or cracking. What they advise is to call and WAIT for an agent to answer, do not have them call you back or leave a message. Once you get an agent tell them that your kickstand is cracked or breaking, give them your order number if you still have it and they will ship a replacement case to you immediately and you will not have to send back the defective, all free of charge. They did so for me after I saw that mine had cracked. As of right now there is no plan on changing the stand but they will guarantee replacement if it happens again. I agree the kickstand sucks balls but as long as they continue to replace it, I will continue to use it. Its a good case other than that IMO. And I dont use the stand that much either so if it does break I'm not lost, I'll just wait for the new one, lol

jeriel05 · #33 (**permalink**) 11-30-2010, 10:25 PM

I called otterbox today to have my case replaced. I had the kickstand problem like others have had. They didn't hesitate to replace it. I also asked if they are aware of this problem they said yes, but since its a new case they are still looking onto the problem. They did admit thayt they have gotten a lot of calls about this kickstand issue.

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