Early upgrade, No problem - Page 4

**[sammich]** · #31 (**permalink**) 06-20-2011, 11:01 AM

Quote:

Originally Posted by sanmanc

I went to the Sprint store yesterday to pre order my EVO 3D. My rep said that the resets were only valid through the 30th of June. Has anyone else been told this?

I was told this as well when I called in today. I noticed it said my contract expired in August of last year, but I was only eligible for a $75 credit. I called in and the rep said that I am eligible for a full upgrade, the upgrade system is just inaccurate because of the premier switch. She said my override would have to be in before 6/30 though.

To be honest, I bet if you complain about it to retentions after the 30th, they'll give you your upgrade credit. It's not like they can't go back and check that you were supposed to be eligible lol

faxmonkey · #32 (**permalink**) 06-21-2011, 10:21 AM

Wow.... before this thread i had to wait until April of 2012 for the full discount. I called and got the best Sprint Rep i have ever talked to in 10 years with Sprint. Professional, friendly and good sense of humor. Took about 5 minutes to get a "reset" on my primary account.

**GhettoBSD** · #33 (**permalink**) 06-21-2011, 11:28 AM

I called and got 1 through, the other not. The one that went through had another year or so before it was up. The one that didn't go through just used its upgrade in Jan! So that wasn't so bad. I just got off the phone right now and they said I can get the 3d by thursday yeah!!!!!!!!!!!!!

**Karl** · #34 (**permalink**) 06-21-2011, 01:48 PM

So what critera to get the early upgrade

Sent From My Rooted Evo Using Tapatalk

**OMJ** · #35 (**permalink**) 06-21-2011, 02:01 PM

Quote:

Originally Posted by KarlE

So what critera to get the early upgrade

Sent From My Rooted Evo Using Tapatalk

I was under the impression that this was for silver premier customers who lost their upgrade due the the gold/silver split.....and your line needs to be the primary on the account.

**Karl** · #36 (**permalink**) 06-21-2011, 02:13 PM

Quote:

Originally Posted by OMJ

I was under the impression that this was for silver premier customers who lost their upgrade due the the gold/silver split.....and your line needs to be the primary on the account.

I'm trying do two lines one is up 1 for year up grade the other is not but both lines were started the same time .. anyone had luck moving up a secondary line ?

Sent From My Rooted Evo Using Tapatalk

faxmonkey · #37 (**permalink**) 06-21-2011, 03:51 PM

OMJ is correct. That is what i was told by the CSR.

"I was under the impression that this was for silver premier customers who lost their upgrade due the the gold/silver split.....and your line needs to be the primary on the account. "

**Karl** · #38 (**permalink**) 06-21-2011, 04:06 PM

Ok
got both lines upgrade rest
thanks to a great rep

**GhettoBSD** · #39 (**permalink**) 06-21-2011, 06:01 PM

soneone on #htc-evo told me the upgrade is only for people who are premier and lost their premier upgrade.... so that's why i only had 1 line "upgraded." Also, when I called back (they called and i missed it) to order the phone, they said they couldn't order it... but did tell me how to do it on line (for premier only) you have to click the link on the home page... it's not under "phones." Did that, and a million more clicks and it's ordered. Sweet!

trewardtx · #40 (**permalink**) 06-22-2011, 12:45 PM

My experience was lengthy but simple.....wife call in about getting her upgrade early (from 11/11 to 6/20/11)....Telesales approved it and sold her an Evo for $149 waived the activation fee and shipping....Also ordered an otterbox case with it on 6/20/11....the phone arrived less than 24 hours later with case.....they sent the Commuter case but wanted the Defender case (she drops her phone alot hince the reason for the early upgade)....called Sprint back to tell them about the case and also asked about the Loyalty $70 Loyalty Credit.....she looked through the account, found what I was talking then transfered me to retentions.....asked the new rep about the Loyalty Credit.....she immediately credited my account no questions asked for both lines a total of $140.....then she told me i can go to any Sprint Store and return the case as long as i had the credit card used and my ID to verify that im the card holder......went to the Sprint Store and exchange the cases for an additional $16....and the only reason she got an Evo and not the Evo 3d was she couldnt wait til Friday...but i will be getting a 3D Friday on my Birthday.....she upgraded from a Htc Hero and we been with Sprint for about 5 years

Thanks for the info about the upgrade (credit info from another thread) because i wouldnt have knew if it wasnt for PPCGeeks =D>=D>=D>