Problem with Programming

[mattgreek]

I apologize if this has been posted somewhere before, I did a search and came up empty.

About a week ago I called *2 to pay my bill, a second after connecting the computer voice said that there was a free update that needed to be applied and it would take about a minute, after the update the phone may shut off. A few seconds later it said that the update was still in progress and after about a minute it said the update was complete and it ported me over to the regular Sprint customer service line. I asked the lady that helped me make the payment what the update was for but she said she didn't know and to call back if it did it again. After I hung up with her I noticed that on the phone application it said in yellow lettering "Programming in progress..." but I had already hung up and it beeped (loudly) 3 times and said "Programming unsuccessful." Over the past week I've tried calling *2 again and it says the same thing about needing an update but I noticed that before the "Programming in progress..." note came up it says "SPL Unlocked" and then the minute update comes and it says it's complete however no matter how long I leave the call open as soon as I hang up it says the programming failed. Tech support didn't know what was going on, anyone here have any insight? I tried the update profile and update prl in settings but they both say no update is needed. Much appreciated.