Help!!

[lcbster]

Ok so i was emailing sprint about my mogul issues and i wanted another device and a guy offered me to put 150 on the account and still take 75 off the phone but i wasent happy with that so then they offered me a swap for a diamond and i accepted it then a couple hours later they said sorry we cannot swap your device for a diamond but we can offer you the 150 on the account and 75 off the phone but i dont want that then when i called sprint they said go to a store and show them the emails then they will give me my phone but do you guys think they will give it to me cause i dont wanna go to the store for no reason