Diamond possibly dead, please help...

Streaks · #1 (**permalink**) 01-01-2010, 09:26 PM

Hello everyone, I hope one of you could possibly help me out or at least guide me somehow heh.

So shortly after midnight I went to check my phone and it was dead. I assumed the battery died since I didn't charge it since the morning. So I charged it a bit and tried to put it on and no luck. The symptoms are as follows:

- If you plug it in to charge, the halo lights up as if its charging but the second you press the power button it stops.
- Once you press the power button it does the quick vibrate and then nothing.
- I noticed it seems like the bottom part of the screen was lifted a tiny bit above the buttons...theres a tiny lift on the whole bottom half now.
- It's not the result of a fall...didn't drop it last night.
- I don't think its a dead screen only because if I press the power button and leave it alone and try to call it, nothing happens. I get sent straight to voicemail.
- Nothing happens if I plug it in without the battery

Maybe someone here can advise me on what to do..I'm on Sprint and trying to hold out from signing another contract with them because I really don't like any of the phones out for them...trying to wait to see what happens during CES.

**Biker1** · #2 (**permalink**) 01-01-2010, 10:36 PM

The lifting near the button, (Quote > "I noticed it seems like the bottom part of the screen was lifted a tiny bit above the buttons...theres a tiny lift on the whole bottom half now.") sounds suspicious as it would not do that by itself. If there was damage to this part, it may account for your problem.
If the above is not the case, and only you know for sure, maybe you have a damaged USB Port. Try a Known Fully Charged Battery and see what happens.

Streaks · #3 (**permalink**) 01-02-2010, 12:10 AM

I don't think the battery is the issue. I just had it charging through the AC adapter and it shows that it's fully charged by the solid white halo. Just to make sure I unplugged it, took the battery out and put it back in to see if it kept the charge. When I plug it in, it charges for about a minute before going solid again signifying that it's fully charged. Maybe the real damage happened a long time ago but for some reason it decided to wear out now?

Anyone else have any ideas?

**MrObvious** · #4 (**permalink**) 01-02-2010, 12:22 AM

Try letting it charge while not turning it on.

Streaks · #5 (**permalink**) 01-02-2010, 12:33 AM

I did, it gets fully charged. I can't really "turn it on" per say. If I try, it vibrates like its being put on and just stops everything.

cwwny · #6 (**permalink**) 01-13-2010, 12:32 AM

Streaks:

I had the same problem you are experiencing. My Screen was black but when I plug in to charge the circle will light up. Also When I turn on the phone it vibrates so I know it is on. But when I call the device it does not ring but the circle lights up.

I fixed it by replacing the LCD+Touch screen module and Hard reset the device. Everything is back to normal.

Streaks · #7 (**permalink**) 01-13-2010, 11:22 AM

Thanks for the response. Unfortunately, I ended up going to Sprint since I had no idea what was wrong. I had no insurance so they replaced the same phone for $120 bucks which I went with since I didn't want to sign up for a two year contract. I don't see too much out there that is that much better than my Diamond to be honest...at least imo. I'd have gotten the Nexus or HD2 if it was available on Sprint.

basilray · #8 (**permalink**) 01-13-2010, 05:56 PM

Too bad you already dealt with it...

In my experience, something worth checking is the battery terminals. They are flimsy little metal hoops that touch the battery. My mom's Touch Pro acted similar after dropping it, and it turned out to be the battery posts were bent. Used a staple and pulled them back into place, and she had no further problems.