Sprint replacing damaged 6700 with Mogul

[roheer]

can anyone tell me what exactly assurion does? i looked them up and it appears they are an insurance company, however do you need to pay them at all? do you purchase a service plan from them, or do you just need to have a cellular phone that they can replace?

[teh_toidi]

I just recently had my 6700 replaced under TEP from sprint, it wouldn't send or receive texts so it was replaced instore with with another 6700 refurb. Im in central mo. They didnt even have to order the phone they had one right there

[bsgjunkie]

My 6700 was replaced by a mogul on Jan 13th in the DC Metro area.

I know everyone wants something new, but to be honest, until they release the GPS and EVDO Rev A updates, the 6800 isn't much of an update. The size is nice, but it gets worse reception and not as stable.

Junkie

[Jamey]

Originally Posted by nautica2450

Here are some tips to "make that mogul magic happen"". In a nutshell: Wear a suit, tell em usb wont charge and/or sync, and hard reset device and tell em it wiped your contacts and subtely remind them you cant sync/charge. Details below...

1. wear a suit: There's a saying that "Suits dont lie." When you walk in looking like business no matter your age, or anything else, they are more attentive to you. And hey if a suit bags you an upgraded phone then it's worth the price of admission alone, imo.

2. tell them right off the break that the usb on the device wont charge or sync with any of your chargers or pc's. Most times they wont even bother to test when they hear this.

3. Tell them that it randomly did a hard reset and wiped out your contacts and sensitive info! The Hard reset gives you an immediate issue that they cant fix no matter what they do from the store. So then it pretty much forces their hand to replace your device sight unseen.

4. If you get any static and they tell you they'll "order a replacement that will arrive in x amount of days" tell them you have to go on a business trip in two days and you need to be back up and running before then. *You most likely wont even have to break this one out, it's just for if they say they cant 'do' anything else.

If you always remember to make your situation IMMEDIATE, and make it UNFIXABLE from the store, they'll take a walk to the back, and come back with the pretty yellow brand new box containing a mogul.

If it looks like they dont have any moguls in stock or that they may stick you with a refurb mogul or 6700, just say that you cant wait and that you NEED your phone issues resolved and try another sprint store in the area.

One more tip to go by, you should go to the store right after the mid-day lunch rush say 1:00-2:00pm. Usually the best techs are scheduled to work thru the rush and take lunch once the store slows for the day. This increases your chances of getting a lazy tech who wont even look at your device...

These are just some things that i've either done myself or observed by others doing them time and time again.

ARRGG, I followed this advise and they ordered me a new phone. I went to the Sprint store today, Saturday at 2:30pm, told the guy that my phone randomly resets, wipes out all my info, and has alot of trouble syncing and charging. Anyway he took the phone and told me to come back in 45 minutes. When I went back the store was packed. After a long wait, the person at the counter told me that they ordered a new phone for me, and they will call me in 3 to 5 days when it comes in. When I told them that I need a phone for the mean time they said that they did a reset on mine, and as long as it is working/making calls, that it is their policy to give it back to me until the new one comes in. I reminded the person that the phone will not charge or sync, and they sent me back to the tech guy. He looked at it again and pluged it into a charger, and showed me that it was charging. I said, yeah, but look the battery is still dead. So what does he do, give me a new battery. The place was going crazy with pissed off customers, so I just took my phone and left.
Anyway, What should I do?
I asked three different people there if the replacement would be brand new, because I do not want a refurb, and they said yes, it would be new.
Am I going to get a new ppc6700 or a Mogul?
Should I fry or brick the thing and go back before the new one comes in?
Thanks for any help, I really want a Mogul. This is the first time I ever used my insurance, and I did buy this phone for full retail from Sprint.

[Maxx134]

Originally Posted by Jamey

ARRGG, I followed this advise and they ordered me a new phone. I went to the Sprint store today, Saturday at 2:30pm, told the guy that my phone randomly resets, wipes out all my info, and has alot of trouble syncing and charging. Anyway he took the phone and told me to come back in 45 minutes. When I went back the store was packed. After a long wait, the person at the counter told me that they ordered a new phone for me, and they will call me in 3 to 5 days when it comes in. When I told them that I need a phone for the mean time they said that they did a reset on mine, and as long as it is working/making calls, that it is their policy to give it back to me until the new one comes in. I reminded the person that the phone will not charge or sync, and they sent me back to the tech guy. He looked at it again and pluged it into a charger, and showed me that it was charging. I said, yeah, but look the battery is still dead. So what does he do, give me a new battery. The place was going crazy with pissed off customers, so I just took my phone and left.
Anyway, What should I do?
I asked three different people there if the replacement would be brand new, because I do not want a refurb, and they said yes, it would be new.
Am I going to get a new ppc6700 or a Mogul?
Should I fry or brick the thing and go back before the new one comes in?
Thanks for any help, I really want a Mogul. This is the first time I ever used my insurance, and I did buy this phone for full retail from Sprint.

Most likely you are getting a refurb if you have to wait 3-5days.
If you got it new they would have went to the back and got it.
With no physical damage you are lucky they did anything.
I had worse situation in Queens center mall where the lazy tech just hard-reset and gave it back.
They say that if you are getting a replacement you must goto the same place for it, so wait for your replacement and take it home....
THEN, if you don't like it and it is defective, bring it to another service place. Keep tryin different places untill you get what you want or call up after a few "defective" units...
Bottom line is if that USB port was broken, they could not even try to get it running.

[Fosters]

Originally Posted by Maxx134

Most likely you are getting a refurb if you have to wait 3-5days.
If you got it new they would have went to the back and got it.
With no physical damage you are lucky they did anything.
I had worse situation in Queens center mall where the lazy tech just hard-reset and gave it back.
They say that if you are getting a replacement you must goto the same place for it, so wait for your replacement and take it home....
THEN, if you don't like it and it is defective, bring it to another service place. Keep tryin different places untill you get what you want or call up after a few "defective" units...
Bottom line is if that USB port was broken, they could not even try to get it running.

I called in after my 4th refurbished POS. they wouldn't give me a new phone, they would give me the new customer 200 dollars off a new phone deal... this is after being with sprint for 5 years... when this one takes a crap, I'll be going straight to the cancel-my-account department, I hear they can magically do everything...