09-01-2006, 02:21 PM
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My Laptop does not detect Active sync -can anyone help?
I have an IBM T42 laptop with windows xp installed on it. I installed Active Sync 4.2 on it. Now when I connect my PPC 6700 to it via USB, the wizard starts and then does not detect the phone. It says USB, COM1 etc available but still nothing happenes. Then Itry via IR port and it works fine. I want to use USB as I want to use Remote Desplay Control to control my ppc from laptop.
Does anyone know how to resolve this? Any other application I can use to sybc or for remote display? By the way its a laptop given to me at work. Thanks in advance. 
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09-01-2006, 02:26 PM
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have u ever synced it with this computer before? and its not recognizing the device? if so unplug it give it a min. and then try replugging it in. sounds simple but works everytime for me when my pc doesn't recognize the device.
 hope this helps. ~mike
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09-01-2006, 03:56 PM
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me no understand what error is it giving....surely its giving u one.
 my bad didn't pay that much attention to the ir comment
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09-01-2006, 03:59 PM
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As I am unaware of your level of ignorance pertaining to this topic, this may be a dumb question....
Is it possible that your USB port or ports are turned off on this particular computer? I know that my company issues computers out with some or all of the USB ports disabled to prevent connecting external harddrives and other malicious hardware. Could this be the case in your situation?
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09-01-2006, 04:42 PM
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NO USB seems to be unblocked.
When I connect a USB storage drive it installs drivers. When I connected PPC fro the first time, it installed the drivers.
Also in windows explorer it shows as windows mobile device. In system manager it shwoes windows based mobile device. Its only when I click on SYNC it seems like its pinging my DEVICE. Also I have been succesfull in connecting through IR PORT. I also checked FIREWALL and its does not block the ACTIVE SYNC application either, and I can connect through IR PORT is the proof of it.
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09-01-2006, 07:21 PM
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By any chance are you running Black Ice as a firewall? I run this at home and have to stop the Black Ice Service in order to use Active Sync. My active Sync recognizes that I connected my device, though it will just spin and spin... and never actually sync.
Stopping the BlackIce service resolves this.
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09-01-2006, 07:29 PM
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mind takin a screenie of what you see when it does not detect the phone and posting it on here??
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09-01-2006, 09:01 PM
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In active sync on the PPC go to menu/connections set to usb and try again. Hope this helps
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11-18-2006, 05:44 PM
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download the activesync (upgrade) cab file from utstar.com and see if that works for you.
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