Keypad going bad. What should I expect from sp.

[EJFudd]

My wife's Apache is finally going bad and I will be exchanging it. Not sure if I should go to the store or use the insurance under the TEP. I know the TEP is not an upgrade program, so we don't need to go their. Any advise on how I should handle this process. I understand the insurance will be going up in March, so I hope to do this before then. What would you expect from sp. GIMME some advise!!! I know they are getting tough on the exchange thing.

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