6700 took a dump, mogul?

[biggbabysweetz1]

Hey all, been lurking long enough its time to post!

as the title says my trusty Apache has taken a dump! my problems started when i first got the phone last march, with the bluetooth.

At first it would randomly connect to a phantom headset, (don't you have to set up a connection???) and not allow me to hear from the earpiece or the speaker.

didn't have anything for space due to sprint bloatware, and therefore would crash quite often requiring a soft reset.

The above problems were solved when i found PPC Geeks and loaded up Helmi's 6.0 ROM Thanks Helmi!

Everything was flawless as it seemed. 5 months later the bluetooth started acting up, only this time it would shut off, and couldn't turn back on without a soft reset. it didn't care if you were talking at the time or listening to music, it would just kill.

Then came the problems with the Mini SD card. it would randomly stop recognizing it, requiring me to insert and remove the card multiple times to get it to recognize it. Often, it required a soft reset before it would recognize it again. Now the phone has FRIED 2 mini SD cards in a week! my computer wont even pull them up!

And lastly it has begun randomly HARD resetting and wiping ALL of my personal data. Thankfully I do sync often. It will wipe everything at a rate of 3 - 5 times a week. you can tell when its coming close to wiping because when you close programs half of the screen becomes a masterpiece of zig zags on a white background before going back to the today screen.

I Loaded up the OEM sprint ROM and brought it into sprint yesterday to see if they could replace it. hoping the whole while i may get my hands on a mogul to replace it as the 6700 has since disappeared off of the sprint website in my zip code.

While in the store the guy looked up my account and noticed that my contract expires in january and then tried selling me an Upgrade (mogul or Touch Pro) which then made my hopes shatter. (authorized retailer, not owned by sprint)

All he did with my phone was update the software, fast forward 13 hours and my phone reset again..... turn it on to see "tap screen to begin setup"

Now is there a sure fire way to get sprint to replace it with a mogul? dont get me wrong id be fine with another 6700 but I'm really wanting a mogul because i signed up for the everything plan, in hopes of being able to use everything with my phone, the salesman just neglected to inform me that not EVERYTHING would work with my phone... just data and voice is all.
Now knowing that the 6700 isnt capable of doing everything, ive noticed that the mogul can do much more....

I plan on going to an official sprint store tomorrow to see what they can do but does anyone know exactly what should be done to increase the chances of getting your hands on a mogul? (or as the guy last night put it "another end-of-life phone") or maybe even a touch pro ( i may be pushing it)

BTW i do have TEP and have had it since i started 2 years ago with a razor

Thank you all much!

[BigDiesel07]

I would recommend skipping the Mogul and going straight to a Touch Pro, if you can.. The retail price difference between the 2 are only $30 dollars... $579.99 for the Touch Pro and $549.99 for the Mogul... The performance of the Touch Pro is a lot better then the Mogul.. Ask if you can sign a new contract extension, and pay $299.99, since that is the price a Touch Pro goes for with a new 2 year contract..

If anything, stay polite and be reasonable.. They are in the business to make money after all so if it doesn't work, be nice about it... Here is a thread about people being able to get Sprint to upgrade their Mogul's to a Touch Pro.. I know that is not the situation you are in, but you might be able to gather some advice from it..

http://forum.ppcgeeks.com/showthread.php?t=39341

Before you go to the Store, you might want to try emailing E-Care first... Mention something about switching to a competitor if your situation cannot be resolved... But be nice and you should be able to receive something for your time... At the worst, you might get a new 6700.. At best, a new Touch Pro for less then full retail.. I wish you the best of luck...

[biggbabysweetz1]

Alright contacted E-care and still havent gotten a response (its been almost a full week). I took my phone to an official sprint store and it was replaced with a refurb 6700 that has a plethora of problems...

1.) The joystick is damaged, it is loose beyond any repair and it takes more force than should be necessary to get your input to register.

2.) Bluetooth issue is back, only this time it says its on but none of my devices can see it. (yes it is in discoverable mode)

3.) Cannot end calls on occasion. Discovered this last night when I got off the phone from a 2 minute conversation. Half hour later I go to use my phone to discover that its still connected, pressing the end key didn't end the call. Pressing the soft end key didn't end the call. Clicking the X didn't end the call, and flash didn't end the call or switch lines. Plucking the battery sure ended it though. Its done this twice now in two days. Thank god for unlimited night and weekend minutes.

4.) It's not allowing conference calls to work anymore.

5.) It seems to be processingly retarted, if it were biological i could call it mentally retarted... It experiences an immense amount of difficulty in accomplishing the most mundane of tasks such as, viewing the start menu, or perhaps even showing the screen in the right orientation.

6.) E-mail: I set up my E-mail accounts on this one just as I had done with my previous one but it still doesn't quite understand (retarted). It will not pull email from my accounts like my previous phone would. Its constantly asking for my credentials to access the e-mail accounts, which I supply, it acts like it understands then goes retarted again asking for credentials. This is a perpetual loop that does not stop until I shut the thing off.

I sadly fear that I've now joined the ranks of the MANY dissatisfied and uncompensated customers who are going to recieve nothing but problematic and sub par phone replacements, regardless of the fact that they pay to ensure that should anything happen to their phone it will be resolved. Unfortunately it is the contrary, the problems continue with different hardware every time.


I'm kind of at a loss here as this is the very reason i left T-Mobile. Any ideas?