VZW vx6700

[wasupwithuman]

ok.... i need some help trying to find out if my phone's problem is hardware or software.... i am running the newest official rom from VZW.
My phone turns on, sometimes i have a version number.... 1.10.00 next to the R (which i guess stands for radio.) and sometimes i don't.... When i do the phone starts up and sometimes i have service and sometimes it just sits there and searches or will instantly tell me no service... When it doesn't have the version number 1.10.00 next to the R it seems like it takes the phone a good 2 minutes to boot up... When this happens i reset my phone a good 5 maybe 6 times and sooner or later the version number shows up, and sometimes i get service sometimes not... It's very frustrating to me and i will appreciate any help.... Thank you in advance...

[luv2chill]

Bad news... this appears to be a hardware problem. There have been others here who have had the same thing happen with the radio ROM disappearing. Without any other info to go on, it sounds like there is something wrong with the phone's flash memory... like perhaps it cannot be read consistently so sometimes it will read the radio ROM and other times it can't.

It's possible there is another explanation but as of yet no one has come up with one. We certainly don't know how to solve it, which sucks. If you have tried re-flashing the latest Verizon update then I don't really think there is much else you can do other than get Verizon to replace your phone. Bring it in and show them where the radio ROM says "None" and let them verify that it won't take or make calls. Tell them you've already tried flashing the latest ROM update.

Hopefully Verizon will take care of you. If not, your phone should have a one-year warranty through UTStarcom from the date of original purchase or the date of manufacture (which can be found in year/week format as the first three digits of the phone's serial number under the battery--601 would be the first week of 2006, for example).

Good luck.

[wasupwithuman]

the only thing is that i bought it from ebay... but i was thinking that maybe if i told them it was working before the update..... you see where i'm going with this??

[JackSchitt28]

Originally Posted by wasupwithuman

the only thing is that i bought it from ebay... but i was thinking that maybe if i told them it was working before the update..... you see where i'm going with this??

another ebay horror story. that sux man. was it new or used? i am assuming it was used.

[wasupwithuman]

refurbished... but i bought insurance on it... i just don't want to send it back already....

[wasupwithuman]

i just got an email from the place i bought it from and they said they will take it as a return if i send it back and i'll get my money back.... i really like the phone though...