XV6700 AKU3.3 GoodLink Issues

[integratedmobile]

I client of my company has a large stock of XV6700's that were recently upgraded to AKU3.3. When Goodlink Client Version 5 was released, they began having data issues. I need to either find a solution, or a way to revert back to AKU2. So far Verizon hasn't been any help, and Good has been non-responsive. Here is more detail from our technical team:



[FONT='Arial','sans-serif']The error code: error 37: Data call Failure, miscellaneous erroneous IP setup[/FONT]
[FONT='Arial','sans-serif'] This is not a Goodlink error. This is a device error for data connectivity failure[/FONT]

[FONT='Arial','sans-serif']Goodlink client version: V5.0.3.23, or the current version.[/FONT]

[FONT='Arial','sans-serif']If the device is soft reset, it will successfully initiate the first data call. Subsequent data calls will fail and the device will have to be soft reset again.[/FONT]

[FONT='Arial','sans-serif']If the device is hard reset to remove goodlink, the error will not occur. [/FONT]

[FONT='Arial','sans-serif']Can anyone help me out a bit??? Due to contract details, if we can't get the devices to work we will be forced to upgrade them all to XV6800's.

Thanks in advanced!
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