cannot hard reset my 6700

[rbeaufor]

I'm at a loss...Hard reset of my device does nothing but a soft reset!


I've held the soft keys while hitting reset with my stylus, confirmation screen comes up. I hit "Y" then <space>, the device soft resets then returns to my today screen.



I went to start>programs>clear storage. confirmed with 1234 and <yes>, still no luck

I've even tried variations taking tha battery out at different times.


THIS IS WEIRD!


Though I haven't hard reset in awhile, I've done it before (months ago) without incident

Only recent install it the daylight savings time fix which I DL'd a few days ago. Having some locking up issues which is why I want to start at a clean slate.


PLEASE HELP!!!!!


thx in advance


BTW the device is Verizon xv6700 running WM% and just started playing with active sync 4.5 today.

[Jmckinney1976]

That makes no sense. Do you have a warranty for your device?

[rbeaufor]

yes I have warranty....you suggesting send it back.


Its strange, I've hard reset this device multiple times before....


I was hoping someone had seen this problem before, but I cannot find it anywhere on the web.

any other suggestions?!?!?!?

[jamaa124]

have you tried re-installing vzw's factory rom to device. i encountered a problem similar to this one, a little while back, and after i installed the sprint's rom back on to my device it began work fine for me.

[rbeaufor]

I'm not exactly sure HOW to install back to factory ROM without having the ability to hard reset...

[rbeaufor]

OK I found something.....I went to the XDADeveloperwiki website and found another way to hard reset. It follows:

Hold the comm manager buton and the voice command button at the same time. While holding these push the soft reset button. Keep your fingers on the Comm and voice Manager buton. After about five seconds a screen will appear asking you to press the green send button. (This instruction is for Wizard (Thanks to Wardy's post), wonder if this applies to Apache as well?)


I didn't get the breen send button but I DID get the vzw boot screen which says at the top


Boot options:
Enable KITL --NO
Clean Registry Hive -- NO
FOrmat Storage -- NO

I, however, cannot alter any of these responses.

I'm frozen right now waiting on some direction


ANyone seen this boot screen before???

[rbeaufor]

Held the comm mgr and record buttons and hit soft reset as described.

Toggled the no for format storage to yes using the comm mgr button and surfed the menu with the record button.

reset with the camera button.

Info found at XDADeveloper WIKI website


I don't know WHY the other two ways to hard reset didn't work, but now I know a way around it if that ever happens again.

thx all

Hope this helps someone else