xv6700 won't load past Windows Mobile

fryguy · #1 (**permalink**) 02-26-2008, 08:31 PM

Have a xv6700 running Mobile-6. It's stops at the "Windows Mobile" kinda green/blue screen.

Haven't loaded anything new. Did a softreset on the bottom, and wont boot now fully.

The phones been working fine for a few months. I'd hate to lose my data, if I can somehow keep it.

Thanks for your help.

DEBUG8 · #2 (**permalink**) 02-26-2008, 09:19 PM

If you did any type of reset or power off then on with the phone pluged into the usb cable these a good chance a hard reset is needed. It happened to me more than one time. It's posted in other threds on this board. People stuck on splash. Hope this helps if you find a fix for this please post.

blakamin · #3 (**permalink**) 02-27-2008, 02:10 AM

Quote:

Originally Posted by DEBUG8

If you did any type of reset or power off then on with the phone pluged into the usb cable these a good chance a hard reset is needed. It happened to me more than one time.

Same here... If activesync is still running on my Apache, even after "pulling the (USB) plug" for 10 minutes, removing the battery or a soft reset will cause it to need a hard reset after being stuck on the WM6 screen (possibly for hours).

I'd love to see a cure for this. ATM I make sure I "Stop All" before changing the battery or doing a soft reset.

redz1234 · #4 (**permalink**) 02-27-2008, 02:47 AM

My past experience with this issue ended up with a Hard Reset

...

- ReDz

**Unknown Zone** · #5 (**permalink**) 02-27-2008, 03:08 AM

Quote:

Originally Posted by redz1234

My past experience with this issue ended up with a Hard Reset

...

- ReDz

Same here "hard reset" was the only way...

pa1556 · #6 (**permalink**) 02-27-2008, 10:49 AM

At some point, many of us have had this type of problem that surfaced out of the blue on a phone that had been working without a problem for some time.

My suggested or of troubleshooting:

Soft Reset.

Pull the battery and then reboot. I currently have a persistent problem that only allows the phone to recover this way.

If that fails to permit booting, next try the hard reset.

If that fails, a new ROM upload would be my next step. I would make it a minimal load so that you can get your phone "working". I would then go back to a more complete load (you do save your kitchen selections, don't you?)

I believe this happens because some application causes a problem in the registry that prevents one or more critical services from starting up.