Activesync\VPN Freezes Phone

dukill · #1 (**permalink**) 02-05-2008, 07:54 PM

I just installed Helmi 3.6 and I have Radio 1.10. Everything seems to work fine until I try to set up a VPN connection. I would be fine manually syncing with Active sync but there is no option for that.

My phone freezes up when I create a vpn connection and set up activesync to push out new email to my phone from my exchange server. It does not seem to matter if i schedule it for 5 minutes or 2 hours the phone freezes sometime after the backlight/screen shuts off and I can not get the phone back on by pushing the power button or even by holding the power button. The led still blinks in the corner. Can anyone help me with this its driving me nuts?

If i can supply anymore info let me know.

Thanks for all your time and hardwork.

dukill · #2 (**permalink**) 02-06-2008, 12:52 PM

I have done a little more searching on this issue and have found that it is a common issue. People call it a few different things, "Sleep of Death" and "Wont wake from standby". Its seems that people where having this issue in different WM6 roms. I have not yet found a cure for this issue. I thought I would update the thread and maybe it will help someone help me. Like I said before the rom works almost flawless until I add a vpn connection. Does anyone know how to set up Activesync to only sync manually I could not find this option. Also I am running Radio 1.10 do you think it would help at all to update the raido? If so could you point me in the direction of a good upgrade and instructions. Thank you.

geekosphere · #3 (**permalink**) 02-13-2008, 08:58 AM

I have the same issue. I flashed over to the latest kitchen ROM (which rocks!) setup gmail, outlook and my apps. Everything worked like a champ for 2+ weeks both gmail and outlook syncing fine every two hours. Then they decided to remove the OMA and put our Exchange server behind our VPN. No problem I thought, so I changed the settings for Outlook/Activesync to use the VPN. Tested it all out, and worked like a champ. Ever since then my phone is hanging, no response, won't take a call and requires a soft reset to fix. Once I disable the auto sync of Outlook and make it manual the phone is back to being rock solid. Another indication that it is the VPN is that the other night I manually checked my gmail and Outlook mail it all synced up fine, but I did not manually close the data connection and kill all processes, just powered off the phone. Next time I tried to use the phone (30 min past when it's alarm was supposed to wake me up) it was hung.

I am willing to run any debug code necessary to help resolve this issue as I am loving WM6 and the Kitchen.

dukill · #4 (**permalink**) 02-13-2008, 06:10 PM

Same here. I can do it manually but once I set it to update automatically it starts freezing up when it trys to sync. Hopefully some one will figure this out. I am really thinking about moving up to the xv6800 I just dont like to spend the $400 when I have perfectly good phone now. Boy a xv6800 would be nice.