how to re-set over-the-air sync with Exchange server?

mlevin77 · #1 (**permalink**) 01-12-2008, 06:16 PM

After I successfully synchronized with my desktop via BlueTooth (to a Mac using Missing Sync, from a Verizon XV6700), I seem to have lost the ability to sync to our Exchange server over the air. It used to work beautifully. Now, it dials up the Verizon network, connects to the server, says "updating folders", and then instead of synchronizing calendar, contacts, and email, like it did before, it quits with a server error 0x85010014. Does anyone know what this is? I looked on-line but most of the posts are about Outlook, which I'm not using. Is there any way to reset the sync state on my device (assuming the problem is here, and not on the server)? Where is the sync state kept - can I wipe out some sort of state file and cause it to restart from scratch?

Mike

Fl00rmatt · #2 (**permalink**) 08-25-2009, 12:14 PM

Quote:

Originally Posted by mlevin77

After I successfully synchronized with my desktop via BlueTooth (to a Mac using Missing Sync, from a Verizon XV6700), I seem to have lost the ability to sync to our Exchange server over the air. It used to work beautifully. Now, it dials up the Verizon network, connects to the server, says "updating folders", and then instead of synchronizing calendar, contacts, and email, like it did before, it quits with a server error 0x85010014. Does anyone know what this is? I looked on-line but most of the posts are about Outlook, which I'm not using. Is there any way to reset the sync state on my device (assuming the problem is here, and not on the server)? Where is the sync state kept - can I wipe out some sort of state file and cause it to restart from scratch?

Mike

bumping this for a check on solution. I've now got an issue syncing to the server. thought it was hardware on the phone, but verizon just sent me a new one and its still there. in the process of archiving almost my entire OST in outlook to see if the inbox folder size is an issue (around 1gb). any thought would be appreciated.

BTW - two of my coworkers were able to successfully sync with their accounts on my device.

prodiem · #3 (**permalink**) 08-26-2009, 12:03 PM

I just ran into this, it was the certificates that were installed for Verisign, they were old and our new Exchange Certificate authority was not in the validation list.

I exported the certificate for Verisign, (or whomever is you CA for Exchange), in a .cer format. I am a windows only admin so Mac is foreign to me, but it can be done in the browser of control panel for me. (google it)

Then copy the certs to the SD card, not the main memory, then open them in a file browser to import.