HTC Overheating Defect > HTCs ANSWER last post

[Biker1]

Just for the record, I have been with Sprint for 9 years thru ups and downs and they have taken care of my Diamond issues and replaced it twice for 2 separate issues. No charge and I have TEP.As I previously posted, the issues were1) stylus magnet failure 2) touch screen separation failureI am not sure if they treated the 2 issues as warranty replacements or replaced the Diamonds under my TEP insurance.

[reyderosquillas]

ok well today's Monday aka the day I call HTC and attempt to plead my case! Can't believe almost 500 views of the thread and only a few of you gave any input. Hopefully none of you run into the same problem I'm having!

[reyderosquillas]

(keep in mind there was some liquid that snuck under the right side of the screen, BUT MAYBE IT'S BECAUSE THE HEAT MELTED THE SEAL that protects the screen from getting things like rain underneath it).

Ok I called and got this answer:


Pressure point in the middle of the screen caused the rectangle, the liquid on the right side of the screen voids the warranty anyway, we have no way to determine which event happened first.

The tech says that it was clearly caused by a pressure point and was not a battery issue (apparently she did or didn't bring up the overheating battery BEFORE i even mentioned when I called them today, I doubt she did).

Ok so your battery overheats, well I suggest you get a new battery when you get your phone back. (because it's definintely not defective and definitely wouldn't be the reason that 1. the phone warped from the extreme overheating causing the said "pressure point." 2. the overheating may have melted whatever seal that protects the lcd from outside factors like RAIN, thus allowing some liquid to enter the screen)

Many customers read blogs, BUT IT DOESN'T MATTER WHAT THE BLOGS SAY because we work on a case by case basis.


Thanks I'm going to have to call you back.

----------------------------------------------------


Oh hell no.

[Biker1]

Tough situation to get a good resolve to due to the liquid that got into your screen. They said that the water liquid voided your warranty. Sounds like if the liquid did not enter your screen, the Pro would have been covered under warranty regarding the screen halo. But they said that there was a pressure point and that is not covered so I am little confused by their answer. If not for the liquid, you might have had a better chance of a warranty replacement.So what is your option, to pay the $202.50?

[reyderosquillas]

yeah well I'm pretty sure the liquid wouldn't of been able to get under the right edge of the screen in the little bitty crack that separates the screen from the plastic body, if the seal was still there which is why I think the overheating melted the seal

and of course we all know that the overheating caused the rectangle as well. so even if i got the phone repaired, the battery is still going to overheat which causes the entire phone to get extremely hot, and then the rectangle will most likely happen again.

[Dr.8820]

i feel bad for you op, that's exactly why i won't be buying the next whatever htc throws our way. i'm waiting on tp #5!

[Biker1]

Things would have been different with another carrier such as Sprint which would have compensated for the unfairness of HTC.

[airibis]

Originally Posted by laos101

What do you expect? no need to have a lawsuit. the tp2 will be out soon too...

yeh of course the TP2 will be out soon... but why should we have to dish out more money when the phone we originally bought should be working peachy.


I am not one to sue individuals; however I strongly feel a Class Action Law Suit may be a good solution to this mess.

repair my phone or give me a working one. bottom line.


Sprint is really getting under my skin placing the blame on the consumers for this issue, and saying they will not cover it under the insurance... because it "Happens to every touch phone"

[Biker1]

What won't Sprint cover because it happens to every touch phone?
Plus remember that with a class action law suit, usually the only ones that make money are the lawyers with their enormous fees and the litigants make pennies on the dollar.

[horndoctor]

You need to get a good trial lawyer to use one of these devices for business and personal use and let them experience these issues. Then something might be done/exposed.
Better yet, lawyers that handle military cases or work in our bloated government! :-*