Real Talk

[frostrambler]

My story is as follows so far:

Bought a new Touch Pro in early December. Had a yellow screen issue on the bottom of the phone. Had it swapped within 2 days for another TP. The current one is fine except the two side buttons stick. I tried to live with it, but each time I press volume down, the slider goes down to zero. To unstick the buttons, I need to use my finger nail and get in under the button to raise it.

So on th 28th day of ownership, I went to the same store, to get it replaced, and they told me they were out of stock. Told me not to worry, since I have TEP, they would simply give me a new phone later when its in stock and to try later.

I went to another Sprint store a week later, and asked for a repair or a new replacement. Also out of stock, but they told me the techs ordered the new phone for me.

Called a week later, no phone, its on backorder, try again in a few days. Called again, still not there.

So now its been at least 50 days of ownership, past the 30 day period.

I found out a bunch of Mogul users got free upgrades using that Sprint online replacement webpage. So I used that page to get my TP replaced.

UPS tracking number is on the way, 1.8 lbs is the weight. All the mogul users are getting new boxes, and all of them say the weight is 3.40 pounds.

If Sprint is sending me a refurb phone, I will be calling *2, and then the consumerist line, because I don't believe this is fair.