Exchange 2007 ActiveSync issues

safewithyou247 · #1 (**permalink**) 06-08-2010, 05:05 PM

So, I have searched several forums with no luck so far. I was hoping that someone here could hlep.

First I manage my own exchange server and it is running on Windows 2003 R2 SP2 64bit server. The version of Exchange is 2007 SP1. I just bought a Evo and I have been unable to get it to sync with the Exchange server. When I fill out all the info I get the following error.

Error: Authentication failed. Please verify username and/or password.

I have tried all the obvious things so far. I checked my domain name and I checked my username and password. Also, I have verified that the account syncs on a WM6.5 phone.

This leads me to believe that it is a server side issue or an issue with the build of android.

Anyone that could provide assistance on this would be very helpful.

I will try anything that you recommend. Just let me know.

Thanks!

jkrohn · #2 (**permalink**) 06-08-2010, 06:14 PM

I got my phone to sync just fine, but I have an issue trying to get multiple Exchange accounts on my EVO, it worked on my Pre. I figured it was a Windows issue only and that the Linux based OS wouldn't have that limitation. Any work arounds or solutions?

donnatn · #3 (**permalink**) 06-08-2010, 06:46 PM

my exchange server synched fine... contracts... calendar...... email. have you synched email before successfully? My Exchange server is 2007 SP1 and is enabled for Exchange Activesync. Most of the problems I have seen revolve around not referencing the domain name or not referencing the right server name. It looks like you should enter the cluster name when you really need to enter the name of the webmail server.

donna

malibu_23 · #4 (**permalink**) 06-08-2010, 07:41 PM

exchange set up fione for me. 2007 here as well. if ur gettin password errors try resetting ur pass on the server and then doing it. or like teh other poster said set up the exchange FIRST on a hard reset. i did it when i 1 activated teh phone and agian when i rooted it.

pharoah35 · #5 (**permalink**) 06-08-2010, 07:41 PM

Quote:

Originally Posted by safewithyou247

So, I have searched several forums with no luck so far. I was hoping that someone here could hlep.

First I manage my own exchange server and it is running on Windows 2003 R2 SP2 64bit server. The version of Exchange is 2007 SP1. I just bought a Evo and I have been unable to get it to sync with the Exchange server. When I fill out all the info I get the following error.

Error: Authentication failed. Please verify username and/or password.

I have tried all the obvious things so far. I checked my domain name and I checked my username and password. Also, I have verified that the account syncs on a WM6.5 phone.

This leads me to believe that it is a server side issue or an issue with the build of android.

Anyone that could provide assistance on this would be very helpful.

I will try anything that you recommend. Just let me know.

Thanks!

I also manage my own Exchange Server and I had the exact same problem, here's what I did to get the issue resolved.

1 - Go into Exchange Management Console, locate your Exchange account, then go to Mobile properties. Remove any phone entries there.

2 - Run ADSIEDIT.msc (Note: You can download from microsoft.com and/or search on the Internet), Go into Users -> Locate your Account, then goto -> ExchangeActiveSync and remove any remaining Active sync entries there.

Now go back to your EVO and re-attempt to sync again and you should be able to sync without further issue

Good luck

JaxChris · #6 (**permalink**) 06-09-2010, 12:21 AM

Are you getting this via manual setup?

**Carla** · #7 (**permalink**) 06-09-2010, 12:37 AM

Moved to General Android Discussion

safewithyou247 · #8 (**permalink**) 06-09-2010, 02:55 PM

First thing;

Thanks for all the posts. This helped me to know that there must be an issue with my Exchange server.

Upon further review I discovered that the other PPC device that I thought was syncing was not. Then I started troubleshooting the issue. So, right now I have blown away exchange and started from scratch. I know that this is not the most elligant solution but after I installed Forefront and then uninstalled it I think I hosed my Exchange installation.

Second, I am not sure why this thread got moved from the Evo forum as I was specifically asking a question related to the Evo.

Oh, well. I will let you know how I fair with this one.

jester95 · #9 (**permalink**) 06-11-2010, 04:23 PM

if you are still having problems then i suggest trying a simpler password with out special characters.

prodiem · #10 (**permalink**) 06-15-2010, 12:36 PM

Ouch, had similar issues and blowing out Exchange would have been so much easier than the path we took, lol. Ended up having to verify every setting in PowerShell and forcing settings that were displayed correctly enabled or disabled and toggling them, I think it was the firewall rules.

One thing, if starting over, I highly reccomend using server 2008 for Exchange 2007, there are a lot of issues and things that are fixed, of course it may not be a choice.

My experience is that the moble sync is directly tied to OWA, it has always been that both are down at the same time.

Good luck