My Sprint Store Trip

Laoanime · #1 (**permalink**) 11-30-2009, 11:10 PM

So here is the story. I have an HTC Touch Pro, haven't had it for a year yet, maybe 6 months and it starts acting up randomly turns off and not getting calls, freezes alot and gets hot and keyboard issues. Took it to Sprint Store and they look at it and says okay and orders me a refurbished one.. That was three weeks ago.

This new one keeps freezing up in the middle of a call and will randomly receive a voicemail but no call came in and will turn off for no apparent reason. So back to Sprint I go today and I tell them about my problems and they take it so the Tech support can look at it and I come back 2 hours later to pick it up and sure enough they had to order another one. I go to use my phone and it's off, so I power it up and nothing, just a black screen so I thought oh my battery must be dead, I go home and charge it and nothing. I turn it on and it goes to a blackscreen and nothing else.. WTH.. So I take it back and they tell me tough luck theres nothing they can do and I would just have to wait until Weds for the refurbished phone!! So how does someone go into a store with a phone that was working but had minor problems to a phone not working at all and then tel the customer well too bad your going to be phoneless for 2 days. Then I asked about maybe getting a different model and they said they don't do that even if it's my 6th or 7th phone or any amount of times they will still give me a refurbished one..

So I'm now puzzled and upset. Why are they giving me so much BS, seriously I just want a working phone that's not going to drop my calls and freeze every 5 mins.. Does anyone have any suggestions on what the next step might be or am I just out of luck here? Sorry so long just had to vent my frustration..

Bea

mebo73 · #2 (**permalink**) 11-30-2009, 11:16 PM

They are replacing them with the SNAP or some TREO phone. Best thing to do is make an insurance claim or keep emailing them and complaining and will give you credit.

**Dr.8820** · #3 (**permalink**) 11-30-2009, 11:19 PM

or you could read this thread http://forum.ppcgeeks.com/showthread.php?t=89583.

Laoanime · #4 (**permalink**) 11-30-2009, 11:29 PM

When I click on the link it just takes me to a white screen and nothing else.

Quote:

Originally Posted by Dr.8820

or you could read this thread http://forum.ppcgeeks.com/showthread.php?t=89583.

**Dr.8820** · #5 (**permalink**) 11-30-2009, 11:35 PM

i just tried it again and it works. but the thread name is "sprint replacing tp for tp2".

Laoanime · #6 (**permalink**) 11-30-2009, 11:45 PM

Sigh.. I think it's just my computer or something because sometimes I can see it and sometimes it just comes up a white blank.

Quote:

Originally Posted by Dr.8820

i just tried it again and it works. but the thread name is "sprint replacing tp for tp2".

titaniumgiant · #7 (**permalink**) 12-01-2009, 04:13 AM

Sprint is evil my friend. Dump them. go else where where your business is appreciated and you are treated with some respect and not like a jackass

#8 (**permalink**) 12-02-2009, 06:41 PM

Quote:

Originally Posted by titaniumgiant

Sprint is evil my friend. Dump them. go else where where your business is appreciated and you are treated with some respect and not like a jackass

i am feeling this.

I had a TP active when I upgraded at full retail to a TP 2. A few months later, my wife's Palm 800W crashed. I decided to let her play with the TP while we waited for her referb 800.

I tried to activated the TP on her line with no luck. Called Sprint and was told the there was a "fraud tag" on the ESN!!! They said that I had made a claim with Assurian on that TP and reported it stolen. (I have never made a claim)

They insist that only Assurian can release the tag, Assurian has no record of a claim and has no idea what Sprint is talking about.

So I have a brink that is worth a few $100 on ebay but in reality is worth 0!

mulhiny · #9 (**permalink**) 12-02-2009, 07:29 PM

Quote:

Originally Posted by titaniumgiant

Sprint is evil my friend. Dump them. go else where where your business is appreciated and you are treated with some respect and not like a jackass

How do you figure? Sprint is replacing a defective device almost no questions asked. Anytime my Touch Pro acts up I completely skip the trip to the store. I just call Sprint and they send me out a new phone. Most times I get it the next day. And this is not just true of my TP..Any phone that ever gave me trouble they replaced. I wish everything I bought had such a good warranty.

ludacy1 · #10 (**permalink**) 12-02-2009, 07:35 PM

skip the store my a** lol