Sprint Anytime AnyMobile not added automatically

[george919]

Just in case some of you thought as I did..... I logged into my sprint account just to check on things then I noticed my family share minutes were way over. I called cs and the rep said... "Anytime anymobile is not automatic, you had to call in to have it added to your account." I almost dropped the phone. I told her the ads and the premier cust email said "do nothing to have it added" She said, "No, your plan just mean you are qualified for it" Anyways it will start my next billing cycle. I told her the reason our minutes went over was because we thought Anytime Anymobile was active. She added courtesy minutes to each line so we will not have to pay the 1.60 per overage miniute. Maybe I just thought wrong, however figured id post this in case someone else may have the same situation.