Number to direct corporate Sprint?

emd2009 · #1 (**permalink**) 07-14-2009, 01:53 PM

Does anyone know the number to direct corporate Sprint representative? I had the keyboard fail a second time but this time Sprint doesn't want to replace it. (I do have insurance but do not want to pay for a manufacture defect.)

**Darkjedi** · #2 (**permalink**) 07-14-2009, 01:55 PM

Quote:

Originally Posted by emd2009

Does anyone know the number to direct corporate Sprint representative? I had the keyboard fail a second time but this time Sprint doesn't want to replace it. (I do have insurance but do not want to pay for a manufacture defect.)

Do you have only insurance or TEP? If you have TEP you can walk into a sprint service and repair center and they'll fix it or replace it for free as part of your coverage. I hear there's an online service for this as wel.

**darren.wlsn1** · #3 (**permalink**) 07-14-2009, 01:58 PM

i have no insurance and my 1yr old tp gps quite and they wanted 50 bux i said put me on with cancelation and they sent new tp next day. lol and kept the old one.

**Darkjedi** · #4 (**permalink**) 07-14-2009, 02:00 PM

Quote:

Originally Posted by darren.wlsn1

i have no insurance and my 1yr old tp gps quite and they wanted 50 bux i said put me on with cancelation and they sent new tp next day. lol and kept the old one.

Wow Sprint must love you, I wish I got that kind of service.

**darren.wlsn1** · #5 (**permalink**) 07-14-2009, 02:06 PM

Quote:

Originally Posted by darkjedi007

Wow Sprint must love you, I wish I got that kind of service.

tell them att made you a better offer and you know away around etp.

**Darkjedi** · #6 (**permalink**) 07-14-2009, 02:08 PM

Quote:

Originally Posted by darren.wlsn1

tell them att made you a better offer and you know away around etp.

They'd probably laugh at me once they see my account is a SERO account, hahah. Can't expect that level of service at the price point I'm paying.

**nxtech3** · #7 (**permalink**) 07-14-2009, 02:24 PM

if its under a yr old the service center will swap it out through AE at no cost under manuf. warranty, if there is any physical damage to the device, they wont.

**darren.wlsn1** · #8 (**permalink**) 07-14-2009, 02:29 PM

Quote:

Originally Posted by nxtech3

if its under a yr old the service center will swap it out through AE at no cost under manuf. warranty, if there is any physical damage to the device, they wont.

mine was over 1yr old and has chrome damage and they still sent a new tp, not refurb either.

**TheRealHotshot** · #9 (**permalink**) 07-14-2009, 02:32 PM

Sprint corporate office - 703-433-4000 unless it changed within a years time

Hope this helps the OP and I think the online phone this is www.phoneclaim.com to skip all the store bs and get the phone quicker

**Sporkman** · #10 (**permalink**) 07-14-2009, 02:38 PM

Quote:

Originally Posted by darkjedi007

Do you have only insurance or TEP? If you have TEP you can walk into a sprint service and repair center and they'll fix it or replace it for free as part of your coverage. I hear there's an online service for this as wel.

NO they will not ! i have had to have 6 Tp replaced ( ALL UNDER WARRANTY ) every single time they wanted me to use my insurance . so i use this

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

less than 24 hours turn around ( normally 16 or less )