Getting Raped by Verizon.

[proslasher]

So everyone knows about the Alltel/Verizon Merger.
I have an Alltel HTC Touch Diamond. I love that phone. It's the best in the world...

My Alltel phone broke about three weeks ago... So I called 611 to ask them to replace it. They said they would be more than happy to, but I had to go to a Verizon store to verify my problem before they sent me one. (after like 6 trips/calls) I got my new phone in the mail. I got the Verizon version and messed with it for a bit and realized that it was missing some major features that I use every day on my Alltel verison. (100 megs ram, and gps mainly)

To make a really long story short, I *****ed and *****ed (18 different contacts with them) and ended up finally getting an Alltel replacement phone.

A few days ago, My phone no longer received texts/email/internet. It's because the towers in my area were upgraded to the new software which renders alltel phones useless.

I called up Verizon and they said that I needed a VZW Phone.

I told them this was unacceptable and filed a complaint with the BBB.

Here is what they replied:

Dear Ms. Struck,


We have received the complaint filed by Mr. Kelly and appreciate the opportunity to address his concerns.


Our records show Mr. Kelly is disputing the replacement equipment that is to be provided to replace his equipment that has malfunctioned. Unfortunately, we cannot provide a gift card or any monetary value to replace his equipment. Mr. Kelly may take advantage of the manufacturer warranty while it is still available or he will be responsible for replacing his equipment at his own expense. We regret to inform Mr. Kelly that we cannot meet his request; however, he has the option to replace his equipment.


We apologize for any inconvenience Mr. Kelly has experienced and trust that this letter confirms our position in regard to this matter. If you have any questions or require any additional information, please contact us.


Sincerely,


Adam Davis
Executive Relations
EC# 15949

So it's very clear that Verizon has no intentions of actually resolving the issue with out me being screwed. I told them that it was unfair that they did this and that I feel as if I was crooked... and some how the complaint "magically" was closed.

Now I'm curious. What the hell are us Alltel Customers supposed to do? I love my HTC Diamond from Alltel. I did not want verizon when I signed up a year ago. That's why I signed up for Alltel. I don't think its fair for Verizon to do this to us... We shouldn't have to settle for something worse than what we had in the first place.

Maybe I'm over reacting, but I like being able to use google maps and not pay 10 bucks a month for vzw navigator.

I like having a responsive and usable phone. I don't like having something that has a memory leak and every time you load a program it stays residual in the memory causing the phone to lock up and hang. :-\