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-   -   Getting Raped by Verizon. (http://forum.ppcgeeks.com/showthread.php?t=73573)

proslasher 07-02-2009 11:08 PM

Getting Raped by Verizon.
 
So everyone knows about the Alltel/Verizon Merger.
I have an Alltel HTC Touch Diamond. I love that phone. It's the best in the world...

My Alltel phone broke about three weeks ago... So I called 611 to ask them to replace it. They said they would be more than happy to, but I had to go to a Verizon store to verify my problem before they sent me one. (after like 6 trips/calls) I got my new phone in the mail. I got the Verizon version and messed with it for a bit and realized that it was missing some major features that I use every day on my Alltel verison. (100 megs ram, and gps mainly)

To make a really long story short, I *****ed and *****ed (18 different contacts with them) and ended up finally getting an Alltel replacement phone.

A few days ago, My phone no longer received texts/email/internet. It's because the towers in my area were upgraded to the new software which renders alltel phones useless.

I called up Verizon and they said that I needed a VZW Phone.

I told them this was unacceptable and filed a complaint with the BBB.

Here is what they replied:

Quote:

Dear Ms. Struck,


We have received the complaint filed by Mr. Kelly and appreciate the opportunity to address his concerns.


Our records show Mr. Kelly is disputing the replacement equipment that is to be provided to replace his equipment that has malfunctioned. Unfortunately, we cannot provide a gift card or any monetary value to replace his equipment. Mr. Kelly may take advantage of the manufacturer warranty while it is still available or he will be responsible for replacing his equipment at his own expense. We regret to inform Mr. Kelly that we cannot meet his request; however, he has the option to replace his equipment.


We apologize for any inconvenience Mr. Kelly has experienced and trust that this letter confirms our position in regard to this matter. If you have any questions or require any additional information, please contact us.


Sincerely,


Adam Davis
Executive Relations
EC# 15949
So it's very clear that Verizon has no intentions of actually resolving the issue with out me being screwed. I told them that it was unfair that they did this and that I feel as if I was crooked... and some how the complaint "magically" was closed.

Now I'm curious. What the hell are us Alltel Customers supposed to do? I love my HTC Diamond from Alltel. I did not want verizon when I signed up a year ago. That's why I signed up for Alltel. I don't think its fair for Verizon to do this to us... We shouldn't have to settle for something worse than what we had in the first place.

Maybe I'm over reacting, but I like being able to use google maps and not pay 10 bucks a month for vzw navigator.

I like having a responsive and usable phone. I don't like having something that has a memory leak and every time you load a program it stays residual in the memory causing the phone to lock up and hang. :-\

caleb02 07-02-2009 11:11 PM

Re: Getting Raped by Verizon.
 
verizon should be able to allow all alltel phones on the vZw network...

i have a htc sprint touch diamond on vzw. i did it before vzw changed the *228 wa of doing it.... change msl to 000000 and placing a vzw prl on the phone and then doing *228 option 3

proslasher 07-03-2009 12:00 AM

Re: Getting Raped by Verizon.
 
It's official. I can't receive any texts. :-\

yearn 07-03-2009 12:04 AM

Re: Getting Raped by Verizon.
 
Alltel phones work fine on verizion towers.
There not gonna make everyone using an Alltel phone have to go buy a new phone.
You have a phone issue, not a service issue.

proslasher 07-03-2009 12:08 AM

Re: Getting Raped by Verizon.
 
Quote:

Originally Posted by yearn (Post 1011849)
Alltel phones work fine on verizion towers.
There not gonna make everyone using an Alltel phone have to go buy a new phone.
You have a phone issue, not a service issue.

You are so wrong. I actually have two HTC Touch Diamonds. They both are not receiving texts. And when I say both, I mean each individual phone activated separately. I even called Verizon and they said an Alltel Smart Phone will not work on the Verizon network once the merger is complete.

They won't force everyone to go buy a new one, they are just going to do a FRU on them all.

MrObvious 07-03-2009 09:16 AM

Re: Getting Raped by Verizon.
 
Did you try a *228?

proslasher 07-03-2009 12:58 PM

Re: Getting Raped by Verizon.
 
Yes. I tried *228.

I also tried Alltel's rom, Groovy rom, Mighty rom, juicy rom, and two different alltel diamonds. It's not the phone. It's the network.

mclaser 07-03-2009 01:44 PM

Re: Getting Raped by Verizon.
 
Couldn't one load the Verizon ROM on the Alltel, then all would be good? (Has someone built a verizon Diamond ROM yet?)

Noir 07-03-2009 01:50 PM

Re: Getting Raped by Verizon.
 
I've been through something similar. I had an alltel touch pro converted to verizon. It may seem like a hassle but I have to ask have you been able to make/receive calls on any device? Like a verizon device or alltel device? Did you update the prl to match a verizon prl, eri, and dmu?
Finally if you did all that, is it your line? My phone cannot get past 1x because evdo won't authenticate on the device (actually on ALL of my phones). It could be quite a few things but try and convert that alltel phone to verizon by adding the prl, eri, and stuff...it could help

eehrhard 07-03-2009 01:50 PM

Re: Getting Raped by Verizon.
 
Not sure why you are surprised. It is Verizon, the same company that strips out and disables features and then over charges you to use them. Switch to sprint! ;)

Atomic2Mod 07-03-2009 01:58 PM

Re: Getting Raped by Verizon.
 
I'm pretty sure you're at least allowed to break your contract now, without having to pay a penalty, since you are impacted negatively financially with them not providing the service that you originally contracted to (gps included in your monthy fees vs having to pay extra).

tobeychris 07-03-2009 01:58 PM

Re: Getting Raped by Verizon.
 
ROMs don't make a difference... I still love how people think that.

codybear 07-03-2009 03:21 PM

Re: Getting Raped by Verizon.
 
lol no joke.
This is ridiculous.
I won't let them do that to my TP.
well all I'll do is flash it to verizon.
sucks that the diamond doesn't have a verizon rom yet....
sorry to hear this broseph.

vboyz103 07-03-2009 04:08 PM

Re: Getting Raped by Verizon.
 
All i can say is VZW is a blood thirsty sucking leeches!!
Glad I moved to Sprint with SERO ($30/month) loving it since then and never want to switch back to VZW.

Noir 07-03-2009 04:17 PM

Re: Getting Raped by Verizon.
 
ugh
ffs does every vzw help topic have to become oh you wouldn't have to deal with this if you were with sprint?
The OP asked for help. If the only thing you're gonna say is well if you were with sprint, don't say it. If you don't have nothing to contribute to helping the OP, don't respond.
Gah this is ridiculous every single time??? I mean come on! This isn't an elementary school for sprint v. verizon. Users come needing help, not asking to switch, not asking what this company does over the other.
Leave the politics out for goodness sakes [/rant]

back on topic
did any of the suggestions I gave you work? If not I would call vzw wireless to see if there isn't an issue with your line

bmxmike 07-03-2009 05:12 PM

Re: Getting Raped by Verizon.
 
Alltel phones should work on verizon and I would suggest updating your contract with Alltel cause you can keep Alltel up to 2012 I think(thats what I'm doing) So your Alltel phone will work anyways. Verizon has no good data plan is why I'm staying for the price of my account now I would get same features but instead of unlimited data I would only get 5gb. So I would suggest to update your contract if you like them you'll still get same service as if you had verizon just must better plan!

Noir 07-03-2009 07:56 PM

Re: Getting Raped by Verizon.
 
I don't think plan is the issue its the phone not receiving vzw towers
I will ask did you change the prl to a vzw prl then try a *228 provision?

bikeandestroyx 07-03-2009 08:03 PM

Re: Getting Raped by Verizon.
 
How would i go about activating an alltel diamond on my verizon account?
I called a while ago wondering if it was possible and the person said no, yet i know theres a way to do it. Could someone link me to a post? i searched and couldnt find anything on the alltel diamond to verizon

proslasher 07-04-2009 12:32 AM

Re: Getting Raped by Verizon.
 
Quote:

Originally Posted by Noir (Post 1012621)
I've been through something similar. I had an alltel touch pro converted to verizon. It may seem like a hassle but I have to ask have you been able to make/receive calls on any device? Like a verizon device or alltel device? Did you update the prl to match a verizon prl, eri, and dmu?
Finally if you did all that, is it your line? My phone cannot get past 1x because evdo won't authenticate on the device (actually on ALL of my phones). It could be quite a few things but try and convert that alltel phone to verizon by adding the prl, eri, and stuff...it could help

I'm not converting it... They converted for me.

I had this alltel phone on the alltel network. Because of the merger and I'm in the Norfolk, VA Market, our markets have merged, and I'm now officially Verizon.

Yes.. I've tried everything. They want me to go to their phone because it's more money for them. (They get to change my plan too if i go to their phone)

Vertigo 07-04-2009 01:58 AM

Re: Getting Raped by Verizon.
 
Sprint!~ just saying...

proslasher 07-04-2009 02:32 AM

Re: Getting Raped by Verizon.
 
Quote:

Originally Posted by Noir (Post 1013119)
I don't think plan is the issue its the phone not receiving vzw towers
I will ask did you change the prl to a vzw prl then try a *228 provision?

Yes I did.

Quote:

Originally Posted by bmxmike (Post 1012886)
Alltel phones should work on verizon and I would suggest updating your contract with Alltel cause you can keep Alltel up to 2012 I think(thats what I'm doing) So your Alltel phone will work anyways. Verizon has no good data plan is why I'm staying for the price of my account now I would get same features but instead of unlimited data I would only get 5gb. So I would suggest to update your contract if you like them you'll still get same service as if you had verizon just must better plan!

Can't upgrade. We are no longer Alltel. We're sucked into Verizon now.

Quote:

Originally Posted by tobeychris (Post 1012637)
ROMs don't make a difference... I still love how people think that.

ROMs do make a difference as far as programs and features, but not the actual radio.

Whosdaman 07-04-2009 02:49 AM

Re: Getting Raped by Verizon.
 
Just switch to Sprint...they were better then Alltel in the first place :-P

codybear 07-04-2009 03:14 AM

Re: Getting Raped by Verizon.
 
Quote:

Originally Posted by Whosdaman (Post 1013719)
Just switch to Sprint...they were better then Alltel in the first place :-P

i beg to differ.
and I hate all you sprint fanboys. :D:D:D

jmorton10 07-04-2009 06:38 AM

Re: Getting Raped by Verizon.
 
Quote:

Originally Posted by Noir (Post 1012806)
ugh
ffs does every vzw help topic have to become oh you wouldn't have to deal with this if you were with sprint?
The OP asked for help. If the only thing you're gonna say is well if you were with sprint, don't say it.

No kidding, this becomes super annoying every single time a post like this comes up (& I see that even after you posted this three more DB's stll had to add in their 2 cents about Sprint......

All you Sprint "fanboys", go post somewhere else. If switching to Sprint was a legit option, I'm sure the OP would have already done it.................

By the way, I have used both Sprint & my current VZ service & no way will I ever go back to Sprint......

~John

donj72 07-04-2009 02:31 PM

Re: Getting Raped by Verizon.
 
Quote:

Originally Posted by Noir (Post 1012806)
ugh
ffs does every vzw help topic have to become oh you wouldn't have to deal with this if you were with sprint?
The OP asked for help. If the only thing you're gonna say is well if you were with sprint, don't say it. If you don't have nothing to contribute to helping the OP, don't respond.
Gah this is ridiculous every single time??? I mean come on! This isn't an elementary school for sprint v. verizon. Users come needing help, not asking to switch, not asking what this company does over the other.
Leave the politics out for goodness sakes [/rant]

back on topic
did any of the suggestions I gave you work? If not I would call vzw wireless to see if there isn't an issue with your line

You get upset about some pretty dumb stuff. We all have choices and can go to any phone company that we choose to and there is nothing wrong with someone offering advice from their experiences. I personally would not choose Sprint or Verizon because they are both raping the public. If I had to choose between the two I would choose Sprint because Verizon seems to think that there can be only one (kinda like Highlander) and has cut the head off of Alltel and sucked up their power and now EVERYONE has been left with less choices thanks to power hungry Verizon. Seems as though most of the VIP people on here have and attitude and think that what they say is gospel and there should be no choices other than what they want. Yeah I said it so what.

codybear 07-04-2009 04:07 PM

Re: Getting Raped by Verizon.
 
Quote:

Originally Posted by donj72 (Post 1014258)
You get upset about some pretty dumb stuff. We all have choices and can go to any phone company that we choose to and there is nothing wrong with someone offering advice from their experiences. I personally would not choose Sprint or Verizon because they are both raping the public. If I had to choose between the two I would choose Sprint because Verizon seems to think that there can be only one (kinda like Highlander) and has cut the head off of Alltel and sucked up their power and now EVERYONE has been left with less choices thanks to power hungry Verizon. Seems as though most of the VIP people on here have and attitude and think that what they say is gospel and there should be no choices other than what they want. Yeah I said it so what.

obviously you haven't been around long enough.
Wait, you too will see everyone's switch to sprint post when they're asking a legitimate question and need a legitimate answer.
Best not to post if you haven't been around longer than a week.
Yeah, I said it.
You stay around long enough to become VIP,
you'll realize what I've said, what others said.
You'll also realize why sometimes the longer members are mean to people.
Since we answer the same questions about 10 times throughout anygiven week when a simple search could have found the answer.
Again, you're new,
so don't even think you know it all.

donj72 07-04-2009 05:51 PM

Re: Getting Raped by Verizon.
 
I see, Since I have only been here for a short period there is NO WAY I can see what is going on. Don't even try and pull that with me. I have been watching these forums and the Howard forums for over a year now and you guys have no tolerance for a what you consider to be a dumb noob question or someone that asks a question more than once. You were there at one time and you know it so don't be a hypocrite and show a little more understanding sometimes. Some of these people have never even seen a windows mobile phone before and have no idea even what a cab is. Yeah I said it again.

caleb02 07-04-2009 07:36 PM

Re: Getting Raped by Verizon.
 
i would be upset that being with alltel and then getting a vzw diamond since it does not have the same specs, like ram, cpu, internal storage.... the closet phone vzw has would be the Omani granted that has 16gb internal storage and transflash...

Dr.8820 07-04-2009 07:41 PM

Re: Getting Raped by Verizon.
 
my sister has alltel and said that verizon will grandfather your plan but you will have to buy a verizon phone once the merger is official. please don't shoot the messenger!

codybear 07-04-2009 08:06 PM

Re: Getting Raped by Verizon.
 
Quote:

Originally Posted by donj72 (Post 1014543)
I see, Since I have only been here for a short period there is NO WAY I can see what is going on. Don't even try and pull that with me. I have been watching these forums and the Howard forums for over a year now and you guys have no tolerance for a what you consider to be a dumb noob question or someone that asks a question more than once. You were there at one time and you know it so don't be a hypocrite and show a little more understanding sometimes. Some of these people have never even seen a windows mobile phone before and have no idea even what a cab is. Yeah I said it again.

we do have understanding, but when there's the same question over and over and over and over, and no one searches, then there's no toleration for that. obviously you don't follow very well.
and pull what with you? you just got an account this month, within the past 4 days.... therefore you didn't even download anything from this site before then, so I don't see how you could truly follow what's on this site.....

I use to be a huge advocate for helping them out, and trying to point them to the right spot, etc etc, but I'm tired of it.
I use to just post them the links to the other million threads of the same question that has different solutions in each one of them,
told them the keywords I used to search, that way they could see how I searched for them and compare to their keywords to help them out in their searching in the future.
and they would only complain that I didn't copy and past the solutions into their thread or yell at me for it.
so there's no tolerance for it.
stick around, you post a million of the same things.
till then, don't post on the subject.
done deal. especially since you're not helping them out mr 2 post count.
you don't have the right to complain about something when you don't try and help to fix it. yet another reason why you don't have the right to post on that subject.
shall I keep going?

Quote:

Originally Posted by caleb02 (Post 1014642)
i would be upset that being with alltel and then getting a vzw diamond since it does not have the same specs, like ram, cpu, internal storage.... the closet phone vzw has would be the Omani granted that has 16gb internal storage and transflash...

I won't let them give me a verizon TP over my un-gimped alltel TP.
Not going to happen.
If they do, they will pay me my $ back for the phone, full retail,
and then cancel my contract, and give me $ to compensate for my time/trouble/lost business due to the number change when I have to go to another carrier.
I don't get screwed over like most, I do the screwing.
hahahaha.

Quote:

Originally Posted by mr.8820 (Post 1014649)
my sister has alltel and said that verizon will grandfather your plan but you will have to buy a verizon phone once the merger is official. please don't shoot the messenger!

no way am I getting a new phone, not my problem they finally decided to do the merger after owning alltel for 3 years.

twelve_dollars 07-04-2009 10:15 PM

Re: Getting Raped by Verizon.
 
Quote:

Originally Posted by codybear (Post 1014677)
I won't let them give me a verizon TP over my un-gimped alltel TP.
Not going to happen.
If they do, they will pay me my $ back for the phone, full retail,
and then cancel my contract, and give me $ to compensate for my time/trouble/lost business due to the number change when I have to go to another carrier.
I don't get screwed over like most, I do the screwing.
hahaha.

Yeah, right. Good luck with that. </sarcasm>

donj72 07-05-2009 04:22 AM

Re: Getting Raped by Verizon.
 
OMG let us just cower in the way of the VIP! Seriously everyone here knows that what I am saying is true. This is the reason why I never asked for help cause of people like you.

donj72 07-05-2009 04:34 AM

Re: Getting Raped by Verizon.
 
Even if I don't get anywhere the fact is that I have drawn attention to this subject and people have seen it. They have seen the reaction that I have gotten and can tell what's going on here. I'm sorry that it is this way.

codybear 07-05-2009 04:55 AM

Re: Getting Raped by Verizon.
 
Quote:

Originally Posted by twelve_dollars (Post 1014790)
Yeah, right. Good luck with that. </sarcasm>

laugh all you want,
I will be laughing when everyone else gets screwed and I don't. haha.

Quote:

Originally Posted by donj72 (Post 1015147)
OMG let us just cower in the way of the VIP! Seriously everyone here knows that what I am saying is true. This is the reason why I never asked for help cause of people like you.

you're not all there are you?
do you see the million other posts I make pointing people in the right direction, giving them the info, did you read my other replies to your post.
obviously not....:angry7::angry7:

MrObvious 07-05-2009 10:02 AM

Re: Getting Raped by Verizon.
 
*sigh* I'm not a Sprint fanboy by any means but at least they will let you keep a Diamond. Plus their customer service has reportedly improved.

Dr.8820 07-05-2009 10:20 AM

Re: Getting Raped by Verizon.
 
this thread is funny! but i see that you can't say anything bad about big red without the same guys showing up and posting the same thing in every anti-verizon thread! and we're supposed to be sprint fanboys lol!

bradart 07-05-2009 10:57 AM

Re: Getting Raped by Verizon.
 
O.K. Speaking from my experience....
//possible sprint fanboyism
I've tried every major carrier in the U.S.
I prefer sprint.....Greatly
Least gimped handsets by far
//end possible sprint fanboyism
This seems like a prime instance where you can break your contract with no ramification. You would be able to go try out every carrier available in your region for 30 days and go where you will from there. Verizonis pretty much out to screw you and, speaking purely from a fiscal perspetive, getting the hell out of there right now seems to be your best bet. I'm not saying switch to Sprint, just to get the hell out of Verizon. You should be able to take your Altell Diamond to any other CDMA carrier and get that beast back on the prowl. I hope this works out for you, bro. This is some B*S* and you don't deserve to come out underneath their bright red boots of injustice.

twelve_dollars 07-05-2009 12:10 PM

Re: Getting Raped by Verizon.
 
Quote:

Originally Posted by codybear (Post 1015166)
you're not all there are you?
do you see the million other posts I make pointing people in the right direction, giving them the info, did you read my other replies to your post.
obviously not....:angry7::angry7:

Are you trying to assert that Verizon won't be able to screw with you because of your high thanks count and VIPness? I'm sorry to be the one to have to tell you this, but Big Red doesn't know or care about how helpful you are on this forum.

bradart 07-05-2009 01:29 PM

Re: Getting Raped by Verizon.
 
Quote:

Originally Posted by twelve_dollars (Post 1015376)
Are you trying to assert that Verizon won't be able to screw with you because of your high thanks count and VIPness? I'm sorry to be the one to have to tell you this, but Big Red doesn't know or care about how helpful you are on this forum.


LOL Big Red. I hear they have a spakling, V-emblazoned hammer that makes you throw money at them.

bikeandestroyx 07-05-2009 01:32 PM

Re: Getting Raped by Verizon.
 
COOL! i just finished chatting with a verizon rep this is what he said when i told him i wanted to activate an alltel diamond!

Gregory: you would not be able to activate that phone on the Verizon network because it runs on a different program from our CDMA network, you can get service with us and get a phone that would work on our network.

Is he ****ing joking? haha those reps make me laugh, gonna have to call when i get back in the US


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